Danielle Dunn-Ridgill
Stafford,TX
Summary
I, Danielle Dunn-Ridgill am currently seeking a position that allows room to invest, grow and shine within a company. As a very outgoing, goal driven, and coach-able individual I'm excited to utilize these qualities with the right employer. My skill set delivers a reliable individual proudly offering 4 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Lindsey Food Group
03.2024 - 07.2024
- Kept detailed inventories and ordered liquor, beer, wine, and bar supplies when necessary
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained over 20 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Served high customer volumes during special events, nights, and weekends.
Group Exercise Instructor
YMCA
08.2018 - 07.2024
- Facilitated a welcoming atmosphere within each class session, encouraging open communication among participants about their progress and challenges faced during workouts.
- Improved class engagement by incorporating interactive group exercises and team-building activities.
- Provided one-on-one coaching sessions when needed, offering personalized guidance for clients seeking additional support in reaching their fitness goals.
- Developed lasting relationships with participants, resulting in a loyal following of clients who frequently attended classes.
- Ensured safety of participants through proper technique instruction and adherence to gym policies.
- Coached clients on proper techniques to obtain maximum benefits and prevent injuries.
- Led group exercise sessions, such as Bodycombat, Bodypump, Bodybalance and Cardio/Strength classes.
- Maintained class attendance records and documented clients' progress toward stated goals.
- Led high-energy classes that catered to various skill levels and physical abilities, ensuring all participants felt included and challenged.
- Promoted a healthy lifestyle beyond the classroom setting by sharing relevant articles, tips, and resources via social media platforms or email newsletters.
- Interacted with individual participants in group fitness settings to cultivate and maintain positive relationships.
- Served as a mentor to newer instructors within the gym community, providing guidance on best practices for successful group exercise instruction.
- Developed exercise programs for groups of 15+.
- Maintained up-to-date knowledge on fitness trends and industry advancements by attending workshops, conferences, and webinars.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Led weekly classes for up to 35 individuals with consistent participation and positive feedback.
Server/Bartender
Dot's Back Inn
11.2021 - 02.2024
- Took care of a 6 table section and 10 seat bar area
- Provided excellent service by asking questions to best serve the customers wants and needs
- Ensured guests needs were anticipated by bringing appetizer plates, extra napkins, condiments, etc.
- Stayed up to date on the knowledge of drinks and dishes to suggestively sell higher priced items
- Curated specialty cocktails based on season
- Maintained a clean and tidy area.
- Implemented daily detail work to ensure deep cleaning stayed on scheduled
- Managed cash drawers
- Trained new servers and created a space for them to see me as someone they could always ask a question
- Created a friendly work environment by leading themed days, engaging in holiday fun and in general just looking out for others
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender/Key Holder
Casa Del Barco
11.2019 - 09.2022
- Took care of a 6 table section
- Consistently top seller of tequila
- Suggestively sold higher priced items
- Curated specialty cocktails
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Fulfillment/Returns Team
Latched Mama
06.2018 - 05.2021
- Lead of returns department
- Received returned clothing to inspect
- Processed returns in a timely fashion
- Contacted customers in regards to questions or concerns about their return
- Used Shopify Systems to return orders and create new orders
- Took photos and uploaded items to a HUB for resale
- Used descriptors to best sell items and clothing
- Refunded money, and issued gift cards
- Processed shipment orders
- Picked clothing orders
- Shipped orders
- Called customers with invalid addresses
- Processed returns
- Assisted in-store shoppers.
- Achieved consistent results by following established guidelines for fabric selection, preparation, and seaming techniques.
- Demonstrated flexibility in adapting to changing priorities as needed throughout the workday, contributing positively to overall team morale.
- Played a key role in the successful completion of special projects, effectively collaborating with team members to meet unique client needs.
- Supported team objectives by consistently meeting or exceeding individual productivity goals.
- Met strict deadlines under pressure without compromising quality or accuracy in completed projects.
Assistant Property Manager
Colony at Centerpointe
12.2017 - 05.2018
- Processed residents' rent and payments
- Paid property bills
- Organized leasing apartments
- Scheduled cleanings
- Initiated lease renewal process
- Managed social media
- Completed special tasks.
Leasing Specialist
Oxygen at Centerpointe
04.2017 - 12.2017
- Greeted and toured prospective residents
- Leased apartments
- Processed applications and lease documents
- Prepared move-in documents
- Handled renewals
- Processed work requests
- Planned resident events.
Lead Teller
Wells Fargo
04.2016 - 04.2017
- Provided excellent customer service
- Reviewed and approved transactions
- Uncovered fraudulent transactions
- Handled auditing information
- Uncovered customer needs
- Delivered coaching to team members
- Handled large volumes of cash
- Responsible for daily and weekly reports.
Teller
Wells Fargo
02.2014 - 04.2016
- Provided excellent customer service
- Introduced customers to new services and products
- Processed transactions
- Made sales referrals
- Handled behind the line tasks
- Cross-sold bank services and products.
Hostess/Server
Tripps
07.2012 - 04.2015
- Head hostess
- In charge of catering
- Interviewed and trained new servers
- Managed the floor
- Calculated and distributed tips
- Greeted and conversed with customers
- Interviewed and trained new hostesses.
Education
No Degree - Psychology
John Tyler Community College
Midlothian Virginia01.2022
Skills
- Ability to turn theory into practice
- Flexibility
- Team Leadership
- Staff Training
- Health and safety
- Staff Scheduling
- Inventory Management
- Bar Management
- Outgoing Personality
- Verbal and written communication
- Service-oriented mindset
- Wine and liquor knowledge
- Event Coordination
- Accounting
- Building relationships with customers and teammates
- Organization
- Creativity
- Fearlessness
- Professionalism
- Multitasking
- Teamwork
- Cash management
- Computer/Technical literacy
- Time Management
- Retaining information well
Certification
- Certified Group Exercise Instructor
- Les Mills BodyCombat
- Les Mills BodyPump
- Les Mills BodyBalance
- AED Certification
- CPR Certification
- TABC Certification
Timeline
Bar Manager
Lindsey Food Group
03.2024 - 07.2024
Server/Bartender
Dot's Back Inn
11.2021 - 02.2024
Server/Bartender/Key Holder
Casa Del Barco
11.2019 - 09.2022
Group Exercise Instructor
YMCA
08.2018 - 07.2024
Fulfillment/Returns Team
Latched Mama
06.2018 - 05.2021
Assistant Property Manager
Colony at Centerpointe
12.2017 - 05.2018
Leasing Specialist
Oxygen at Centerpointe
04.2017 - 12.2017
Lead Teller
Wells Fargo
04.2016 - 04.2017
Teller
Wells Fargo
02.2014 - 04.2016
Hostess/Server
Tripps
07.2012 - 04.2015
No Degree - Psychology
John Tyler Community College
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