Danielle Eaton
Donalds,SC
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Representative
Primark
07.2020 - 02.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Collaborated with cross-functional teams to identify and address customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Trained and mentored new sales representatives.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Rep
7-Eleven
01.2016 - 11.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used customer insights to develop innovative sales strategies to increase sales.
Chef
Del Friscos
01.2015 - 01.2019
- Set up and broke down kitchen for service.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Disciplined and dedicated to meeting high-quality standards.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Coordinated with team members to prepare orders on time.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed close relationships with suppliers to source best ingredients.
- Cooked memorable dishes that brought new customers into establishment.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Evaluated food products to verify freshness and quality.
Sales Rep
Dunkin Donuts
04.2013 - 07.2014
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Prioritized helping customers over completing other routine tasks in store.
Education
Diploma -
New Bedford High School
01.2007
Skills
- Customer Service
- Culinary
- Organization
- Point of sale system skills
- General Knowledge of Microsoft Office programs
- Customer Relations
- Item Ticketing and Pricing
- Cash Handling
- Friendly and Helpful
- Sales Presentations
- Special Order Coordination
- Speech Clarity
- Interpersonal communication skills
- Store Policies and Procedures
- Upselling and Cross Selling
- Inventory and Stocking
- Product Demonstrations
- Honest and Dependable
- Store Organization
- Sales Development
- Safety and Cleanliness Standards
- Merchandise Receiving and Handling
- Cash Register Operation
- Team Cooperation
- Complex Problem-Solving
- Security Practices
- Retail Merchandising
- Flexible Hours
- Customer Relationship Building
- Adaptable and Flexible
- Product and service knowledge
- Building Customer Loyalty
Timeline
Sales Representative
Primark
07.2020 - 02.2022
Sales Rep
7-Eleven
01.2016 - 11.2021
Chef
Del Friscos
01.2015 - 01.2019
Sales Rep
Dunkin Donuts
04.2013 - 07.2014
Diploma -
New Bedford High School