Danielle Eckenrode
Executive Support And Customer Engagement Specialist
Royal Oak,MI
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
12
12
years of professional experience
Work History
Reservation Agent/Customer Service Representative
Allstar Chauffeured Services
Troy, MI
01.2024 - Current
- Coordinate and manage complex, multi-day travel arrangements for individuals and groups (100+), ensuring timely execution across U.S regions.
- Provide discreet, personalized service to high-profile clients across multiple communication channels.
- Collaborate with nationwide affiliates to ensure seamless service delivery and uphold quality standards.
- Support sales by preparing accurate quotes and promoting services to prospective clients.
- Process reservations, cancellations, and payments efficiently while managing related documentation.
- Maintain comprehensive knowledge of company services, policies, and inventory to assist clients effectively.
HR Representative II
Trinity Health
Livonia, MI
04.2020 - 11.2023
- Maintained and verified sensitive colleague data with a high degree of confidentiality for over 127,000 employees across 26 states.
- Generated daily reports, ensured data accuracy, and resolved internal HR inquiries.
- Designed a proactive tracking system to reduce errors and improve data entry accuracy.
- Conducted document analysis, reviewing for accuracy, completeness, and proper authorizations.
- Imaged documents into corporate databases, adhering to policies and regulations.
- Supported compliance with federal and local HR policies.
- Collaborated cross-functionally to ensure timely communications and accurate records.
Lead QA Analyst, IT Department
The Bartech Group
Southfield, Michigan
09.2014 - 04.2020
- Company Overview: Blue Cross Blue Shield
- Streamlined workflows, cutting team job completion time by 40%.
- Managed and trained team members on QA processes and internal systems.
- Handled confidential records for hundreds of clients and provided technical support.
- Cultivated and maintained client relationships across departments.
Customer Service Role
CVS Pharmacy
Southfield, Michigan
01.2019 - 01.2020
- Delivered quality customer service and product support.
- Conducted transactions, assisted in inventory, and trained new employees.
Customer Service Role
Pier 1 Imports
Southfield, Michigan
01.2016 - 01.2019
- Delivered quality customer service and product support.
- Conducted transactions, assisted in inventory, and trained new employees.
Intern
MSX International
Dearborn, Michigan
01.2014 - 12.2014
- Company Overview: Ford Motor Company
- Supported technical documentation, internal communications, and data management.
- Transcribed meetings, organized project materials, and created tracking tools.
Intern
The Bartech Group
Southfield, Michigan
01.2013 - 12.2013
- Company Overview: Ford Motor Company
- Supported technical documentation, internal communications, and data management.
- Transcribed meetings, organized project materials, and created tracking tools.
Education
Bachelor of Science - Data Science
University of Michigan
Ann Arbor, MISkills
Calendar management and travel coordination
Professional phone and email communication etiquette
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Adaptable and skilled at prioritizing tasks in fast-paced environments
Effective problem-solving and issue resolution
Strong attention to detail and organizational skills
Office administration, documentation, and recordkeeping
Cross-functional coordination and stakeholder communication
Event and meeting logistics, including scheduling, communication, and planning
Discretion and professional judgment when handling confidential information
Calendar management and travel coordination
Key Contributions
- Supported cross-functional teams in improving operational workflows, reducing time-to-resolution on administrative tasks.
- Consistently recognized for professionalism, attention to detail, and proactive problem solving in fast-paced, high-volume environments.
- Acted as a liaison between leadership, departments, and clients to ensure smooth coordination and communication.
Additional Experience
Ford Motor Company Internships
MSX International – Ford Motor Company, 2014; The Bartech Group – Ford Motor Company, 2013
- Supported technical documentation, internal communications, and data management. Transcribed meetings, organized project materials, and created tracking tools.
Customer Service:
CVS Pharmacy, 01/01/19 - 12/31/20; Pier 1 Imports, 01/01/16 - 12/31/19,
- Delivered quality customer service and product support., Conducted transactions, assisted in inventory, and trained new employees.
Timeline
Reservation Agent/Customer Service Representative
Allstar Chauffeured Services
01.2024 - Current
HR Representative II
Trinity Health
04.2020 - 11.2023
Customer Service Role
CVS Pharmacy
01.2019 - 01.2020
Customer Service Role
Pier 1 Imports
01.2016 - 01.2019
Lead QA Analyst, IT Department
The Bartech Group
09.2014 - 04.2020
Intern
MSX International
01.2014 - 12.2014
Intern
The Bartech Group
01.2013 - 12.2013
Bachelor of Science - Data Science
University of Michigan