Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Ector

Atlanta,GA

Summary

Energetic and compassionate professional with 7+ years of customer-facing experience in administrative support, education, and call center settings. Maintains a calm demeanor under pressure, efficiently resolves concerns, and delivers high-level service with a smile. Strong multitasker dedicated to safety, teamwork, and ensuring positive passenger experiences. CPR and First Aid training-ready to handle any situation that may arise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Library Systems
04.2024 - Current
  • Serve as a professional first point of contact for community members and vendors.
  • Coordinate meetings, manage communications, and maintain operational records.
  • Support large-scale public programs, events, and outreach efforts with poise and professionalism.
  • Ensure smooth daily operations with attention to detail and multitasking efficiency.

Administrative Secretary

Clayton County Public Schools
08.2020 - 05.2023
  • Greeted and assisted hundreds of students, parents, and staff daily.
  • Maintained confidential records, managed communications, and supported emergency protocols.
  • Scheduled meetings and organized logistics in fast-paced school settings.
  • Trusted liaison between administration, staff, and the public.

After-School Teacher

Wings Leader
04.2021 - 05.2022
  • Supervised youth and maintained safety in group settings.
  • Led engaging and structured activities under strict time frames.
  • Responding to student issues calmly, promoting an inclusive, respectful environment.

Customer Service Representative

Chime Solutions
06.2017 - 06.2020
  • Handled high-volume health insurance calls, resolving billing and benefit inquiries.
  • Educated members about plan features with clarity and professionalism.
  • Maintained compliance with HIPAA and corporate standards.
  • Built strong rapport with diverse clients under high-stress situations.

Front Desk Receptionist

Gordon State College
08.2013 - 05.2017
  • Warmly greeted all visitors and served as the communication hub of the office.
  • Scheduled appointments, answered phones, and provided campus support.
  • Ensured a welcoming and efficient front desk operation.

Education

Bachelor of Science - Human Services

Gordon State College
Barnesville, GA

Associate of Science - Criminal Justice

Gordon State College
Barnesville, GA

Academic Diploma - undefined

Forest Park High School
Forest Park, GA

Skills

  • Customer Service & Passenger Relations
  • Conflict Resolution & Crisis Response
  • Safety Awareness & Emergency Protocols
  • Communication (Verbal & Written)
  • Time Management & Organization
  • Baggage Assistance & Cabin Readiness
  • Microsoft Office Suite Adobe
  • Adaptability Team Collaboration
  • Multi-Line Phone Systems Scheduling

Certification

  • Cybersecurity Certification (2024)
  • CPR/First Aid Training (In Progress or Willing to Obtain)
  • Honor Roll Achievement – Forest Park High School & Gordon State College

Timeline

Administrative Assistant

Library Systems
04.2024 - Current

After-School Teacher

Wings Leader
04.2021 - 05.2022

Administrative Secretary

Clayton County Public Schools
08.2020 - 05.2023

Customer Service Representative

Chime Solutions
06.2017 - 06.2020

Front Desk Receptionist

Gordon State College
08.2013 - 05.2017

Associate of Science - Criminal Justice

Gordon State College

Academic Diploma - undefined

Forest Park High School

Bachelor of Science - Human Services

Gordon State College

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