Summary
Overview
Work History
Education
Skills
Timeline
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Danielle K Egan

Long Branch,NJ

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Proactive in addressing operational concerns to streamline processes. Motivated professional offering Associates degree in criminal justice. Adds value to any organization in need of great collaboration, leadership, interpersonal and multitasking abilities.

Overview

16
16
years of professional experience

Work History

Business Development Specialist

Gold Coast Cadillac
Oakhurst, NJ
08.2022 - Current
  • Answered customer calls and establish follow-ups with sales appointments
  • Responded quickly to internet, phone and live chat inquires using email, scripts and templates
  • Provided customers with initial product information and direct them to the appropriate dealership resources
  • Presented initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participated in team and process development sessions
  • Utilized CRM tracking system daily and VINsolutions
  • Developed relationships with potential clients to gain momentum for account development opportunities.
  • Provided assistance to prospective clients to encourage high level of customer service.
  • Partnered with team members in other business functions to establish best possible solutions.
  • Maintained professional attitude and environment to set example for internal and external organizations.
  • Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Store Manager

Piercing Pagoda
Staten Island, NY
08.2008 - 08.2022
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including inventory and scheduling.
  • Grown and developed team members.
  • Utilized within the company to help with training, development and projects.
  • Sought out by peers for innovative ideas, advice and guidance.
  • Supervised up to 8-15 employees overseeing multiple locations.
  • Supervised multiple high volume stores.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Utilized crisis intervention, behavior modification and mindfulness techniques to decrease mental health symptoms.
  • Award winner for highest donations to St. Jude (2016)
  • Award winner for Training manager of the year (2016)
  • Tested successful District training store manager program (2016)
  • Diversity leadership team (2018)
  • Career development school (2019)
  • Culture coach of body piercing initiative (2022)

Education

Associate of Science - Criminal Justice

Brookdale Community College
Lincroft, NJ
05.2012

High School Diploma -

Long Branch High School
Long Branch, NJ
06.2008

Skills

  • Managerial finance
  • Store operations leadership
  • Managerial experience
  • Store design
  • Store appearance
  • Store growth planning
  • Creating store processes
  • Store oversight for multiple locations
  • Goal-oriented
  • Manager coaching and training
  • Store audits
  • Store merchandise knowledge
  • In-store support
  • Effective time manager
  • Communication and presentation
  • Career development
  • Supervising team
  • Providing customer support
  • HR understanding
  • Jewelry Stylist
  • Program evaluation
  • Processes and procedures
  • Critical thinking
  • Planning & organizing
  • Organizational skills
  • Reliable & trustworthy
  • Relationship building
  • Team building
  • Problem resolution
  • Culture coach
  • Mentor
  • Training skills
  • Organized and detail-oriented
  • Resource advocacy
  • Health coaching
  • Computer skills
  • CRM tracking system
  • VINsolutions

Timeline

Business Development Specialist

Gold Coast Cadillac
08.2022 - Current

Store Manager

Piercing Pagoda
08.2008 - 08.2022

Associate of Science - Criminal Justice

Brookdale Community College

High School Diploma -

Long Branch High School

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Danielle K Egan