Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Elardo

Mastic Beach

Summary

Dynamic Customer Service Office Manager with a proven track record at Gallery Furniture, enhancing productivity and resolving complex customer issues with empathy. Skilled in relationship building and negotiation, I excel in problem resolution and team leadership, ensuring compliance and operational efficiency while maintaining a positive customer experience.

Overview

26
26
years of professional experience

Work History

Customer Service Office Manager

Gallery Furniture
10.2021 - Current


  • Streamlined office procedures for improved productivity, resulting in better service delivery to customers.
  • Successfully resolved escalated customer issues by maintaining professionalism and demonstrating empathy towards clients'' concerns.
  • Ensured compliance with industry regulations and company policies through diligent monitoring of daily operations.
  • Developed strong relationships with vendors, negotiating favorable terms for the company''s benefit.
  • Submitted purchase orders with factories
  • Reviewed factory acknowledgments
  • Handled customer disputes
  • Routed and scheduled deliverys
  • Handled all reciving
  • Maintained inventory
  • Handled all customer status updates
  • Maintained up to date wholesale and retail pricing
  • Advertising
  • service issues, delivery issues. Customer issues
  • Maintained social media inquiries

Sales/ Customer Service

Merchant Direct Services
08.2013 - 09.2014

Sold ATM services, credit card processing services

Telemarketer

Island Chimney
07.2011 - 08.2013

Cold calling schedule appointments

Sales / Customer Service

112 Furniture Depot
02.1999 - 07.2012


  • Furniture sales
  • Submitted purchase orders with factories
  • Reviewed factory acknowledgments
  • Handled customer disputes
  • Routed and scheduled deliverys
  • Maintained inventory
  • Handled all customer status updates

Education

High School Diploma -

William Floyd High School
Mastic Beach, NY
06.1995

Skills

  • Billing and invoicing
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Effective communication
  • Decision-making
  • Problem resolution
  • Professional and courteous
  • Customer relationship management
  • Staff management
  • Task delegation
  • Sales strategy

Timeline

Customer Service Office Manager

Gallery Furniture
10.2021 - Current

Sales/ Customer Service

Merchant Direct Services
08.2013 - 09.2014

Telemarketer

Island Chimney
07.2011 - 08.2013

Sales / Customer Service

112 Furniture Depot
02.1999 - 07.2012

High School Diploma -

William Floyd High School