Danielle Ellis
Poinciana,FL
Summary
Accomplished Human Resources Manager at Mount Orab Sales, Service & Towing, I leveraged critical thinking and active listening to enhance recruitment processes and resolve conflicts, boosting productivity. My expertise in data entry and fostering open communication channels significantly improved operational efficiency and employee satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Instacart
06.2019 - Current
- Shopped for customer orders
- Responded to customer requests or needs
- Delivered to the guests and insuring their products were kept fresh and in new condition when arrived.
Customer Service Manager
The Kroger Co.
07.2023 - 07.2024
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Boosted response times for client queries through effective use of a ticket management system.
- Managed financial assets efficiently.
Human Resources Manager
Mount Orab Sales, Service & Towing
06.2019 - 01.2022
- Streamlined interview processes to reduce time-to-hire.
- Established comprehensive HR policies to ensure legal compliance.
- Improved overall talent pool by implementing structured recruitment processes.
- Promoted open communication channels to address employee concerns.
- Developed coaching programs for underperforming employees to enhance productivity.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Dispatch Supervisor
Ellis Trucking LLC
01.2012 - 06.2019
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
Call Center Sales Representative
Bank of America
09.2012 - 05.2019
- Maintained knowledge of products to provide helpful recommendations.
- Processed orders and ensured accurate entry into the system.
- Documented customer interactions in the system for future reference.
- Resolved billing issues and guided customers through payment options.
Dispatch Manager
Norris Trucking LLC
10.2013 - 01.2019
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
High School Diploma - Business Management
Penn Foster Career School
Scranton, PASkills
- Customer service
- Scheduling
- Appointment scheduling
- Filing
- Product sales
- Multi-line phone talent
- Account management
- Research
Timeline
Customer Service Manager
The Kroger Co.
07.2023 - 07.2024
Customer Service Representative
Instacart
06.2019 - Current
Human Resources Manager
Mount Orab Sales, Service & Towing
06.2019 - 01.2022
Dispatch Manager
Norris Trucking LLC
10.2013 - 01.2019
Call Center Sales Representative
Bank of America
09.2012 - 05.2019
Dispatch Supervisor
Ellis Trucking LLC
01.2012 - 06.2019
High School Diploma - Business Management
Penn Foster Career School
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