Danielle Estes

• Managed and processed medical clinic and surgery billing claims for a high-volume practice, ensuring accuracy and timeliness

• Brought in $500,000 in payments from insurance and patients in six months of surgery billing.

• Utilized electronic health record (EHR) systems to input and update patient information for billing purposes

• Maintained up-to-date knowledge of medical coding guidelines (e.g., CPT, ICD-10) to accurately assign appropriate codes on claims

• Processed appeals for denied claims by gathering necessary documentation and submitting requests for reconsideration

• Processed and posted insurance payments for multiple offices and providers along with other posting responsibilities

• Ensured compliance with HIPAA regulations when handling sensitive patient information during the billing process

• Assisted supervisor with generating reports and addressing teammate inquiries, ensuring smooth workflow.
• Utilized Finalsite to format and update school websites for enhanced user experience.
• Supported platform migration efforts to Finalsite, verifying the seamless transfer of detailed content.
• Communicated effectively with schools regarding required changes to maintain updated online information.
• Ensured timely updates and communications, demonstrating strong organizational and project management skills.

• Sent and received emails regarding offers, counters, acceptances, concessions, due diligence, and close of escrow.
• Coordinated inspections and make sure they were completed in a timely manner.
• Updated property managing system with accurate data and documents.
• Instructed teammates on workflow and policies; and ensured these are followed and answer any questions teammates have.
• Assisted other teams with their workloads.

• Managed inbound communication with guests and travel agents to facilitate new and existing reservations.
• Managed inbound calls for access desk, addressing guests' dietary and medical needs along with other special requests.
• Facilitated support for recently graduated training classes by addressing questions and concerns during call sessions.
• Facilitated teaching and material review processes for transition classes.

• Assisted patients with appointment scheduling, medication refills, and medical record inquiries.
• Collaborated with team members to enhance patient care strategies.
• Addressed patient concerns with empathy to ensure proper support.