Danielle Evans
Eatonton,GA
Summary
Results-oriented sales professional with a strong focus on customer engagement and rapport building. Demonstrated ability to establish and nurture customer relationships, leading to successful sales closures. Committed to delivering exceptional customer service and consistently exceeding sales goals. With a proven track record in sales, customer service, and administration, I am a valuable asset to any team.
Overview
24
24
years of professional experience
Work History
Customer Service/Buyer
Kabar Tack and Feed
01.2007 - 08.2022
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Worked closely with departments to gain a deeper understanding of their needs and establish purchasing criteria.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Developed and improved account relationships.
- Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
- Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.
- Experience with managing approximately 30-50 incoming calls, emails, and faxes per day from customers.
Night Manager/Auditor
Courtyard by Marriott
01.2016 - 05.2018
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
Owner/President
Mason Dixon Cover All Inc
01.1999 - 01.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded into new markets
Education
Associate of Arts - American History
Barat College
Lake Forest, ILDental Hygiene
Northwestern University
Chicago, ILHigh School Diploma -
Libertyville High School
Libertyville IlSkills
- Microsoft Office including Word, Excel, Outlook, Power Point
- Stone Edge Ordering Management
- Oracle Edaily
- Fosse
- Apollo
- Build Pro and Syteline Management System (all Excel Based)
- Purchase Order Management
- Relationship Building
- Multi-tasking strength
- Materials sourcing
- Customer Service
- Reservations Management
- Complaint Handling
- Guest Assistance
- Customer service focus
Accomplishments
- $3.8 million in Sales of Fabric Tensioned Steel Buildings
- 2007 East Coast Dealer of the Year
- 2004 East Coast Dealer of the Year
- Pennsylvania Insurance Life License -Expired
- Osha10 HR card
- Maryland Compost License-2021 - current
References
- Karen Nicholson, (717)578-2398, nicktruck@gmail.com
- Anita Kane, (561)373-1435, madibo@msn.com
Timeline
Night Manager/Auditor
Courtyard by Marriott
01.2016 - 05.2018
Customer Service/Buyer
Kabar Tack and Feed
01.2007 - 08.2022
Owner/President
Mason Dixon Cover All Inc
01.1999 - 01.2018
Associate of Arts - American History
Barat College
Dental Hygiene
Northwestern University
High School Diploma -
Libertyville High School
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