Experienced in Training & Direct Sales offering a proven track record of working with customers to achieve solutions and drive company growth. Skilled in training and sales presentations, and networking with industry professionals to build lead pipeline and increase client base. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and collaboration with cross-functional teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Trainer Associate, Epic Training & Delivery
University Of Colorado Hospital
02.2016 - Current
South Region Trainer for all Outpatient Clinical Staff & Hospital Billing Trainer for entire UCHealth organization & Affiliate Hospitals in Colorado, Wyoming and Nebraska.
Utilized effective presentation skills to engage and motivate learners, resulting in high participation and knowledge retention.
Over 8,000+ hours of in person classroom training delivered.
Traveled to onsite locations to facilitate and deliver implementation training and post go-live support as part of seven large hospital onboarding projects.
Contributed to creation of eLearning online courses, deliverables, job aids, and presentations and reviewed for quality and excellence.
Cultivated positive relationships and engaged with business stakeholders, participants, customers, vendors, managers, organizational leadership, subject matter experts (SMEs), instructional designers and analysts across departments and organizations in order to ensure success of training objectives.
Responsible for responding to requests for training, managing details, preparation, communication and project tasks for in person and remote classes.
Director, Group Benefits & National Accounts
LegalShield Business Solutions
05.2005 - 02.2016
Identified new business opportunities through cold calling, networking, Affiliate partnerships, marketing and prospective database leads.
Managed accounts to retain existing relationships and grow share of business.
Engaged in client relationships, business development, sales and marketing with affiliates and new accounts on local and national level.
Represented Kroll Identity Theft Solutions in small business and individual space, offering small business security solutions for both small companies and staff.
Onboarding brokers, new clients and and assisting them with accounts and product education.
Participated in meetings, sales presentations, submitted RFP's and follow up with small and large client companies.
Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Corporate appointed Field Trainer Business Solutions division: provided support, mentoring and sales training for local independent associates.
Leveraged professional networks and industry knowledge to strengthen client relationships
Education
Associate of Arts - Business Communications
Pikes Peak Community College
Colorado Springs, CO
Other Educational Highlights
Skills
Delivery of Sales Presentations & Training Programs
Positive Mindset and Self-Motivated
Consultative Sales Approach
Creation of Sales Presentations and Product Training
Ability to work Collaboratively and Autonomously
Innovative, Problem Solving and Creative Thinking
Microsoft Office Suite, MS Teams, Virtual Meetings
Familiar with SalesForce
Project Management & Organizational Skills
Ability to learn and apply new knowledge quickly and effectively
Sales, Marketing & Trade Show experience
Excellent Communication and Professional Representation
Affiliations
Hampton Roads Chamber of Commerce, Ambassador
NARPM - National Association of Residential Property Managers. Affiliate Services Member