Knowledgeable Case Manager experienced in coordinating care for individuals within the TAY and substance use populations. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
The Teen Project-Freehab
07.2023 - 12.2023
Developed and implemented comprehensive case management plans for up to 12 clients to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Collaborated with interdisciplinary team to determine timely delivery of services.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Facilitated individual and 3-5 group sessions per week on 12-step, relapse prevention, anger management, and co-dependency and other related topics to promote positive behavior change for clients.
Lead Support Staff
Rising Road Recovery For Women
07.2020 - 07.2023
Oversaw all medication documentation and distribution, including working closely with psychiatrist to input most up to date prescription information and contacting pharmacy for refills for up to 20 clients.
Completed weekly medication audit including proper destruction of expired or unused medications.
Ensured client medication maintenance by accurately labeling and placing in client file.
Maintained inventory of treatment center supplies both over the counter medications, facility needs and client requests.
Regularly informed and collaborated with supervisory/clinical team of client orders, family pass requests, and medication updates/changes.
Accurately input data notes from client morning groups, breakfast and lunch meals and client-staff communications (therapy meeting times, case manager meetings).
Assembled client intake and medication charts upon entry to program.
Helped create a safe environment for healing and change by regularly engaging clients in community activities and assisting in scheduling of appointments and driving to extracurricular activities.
Completed client intake per company protocol and engage in crisis intervention as needed.
Created UA/Breathalyzer schedule monthly and ensure clients breathalyze daily.
Assisted with facility tasks as needed.
Attended training sessions to stay updated on procedures and services.
Lead Technician
The Teen Project
11.2018 - 07.2020
Oversaw team of 15 technicians ensuring proper engagement with clients, appropriate conduction of facility and room inspections as well as regular UA/Breathalyzer.
Facilitated client substance abuse and recovery focused groups and complete documentation in timely and accurate manner.
Ensured technicians are making continuous rounds to promote client safety, ensure program protocol and build client/staff relationships.
Completed accurate and detailed incident and shift reports to communicate effectively with multi-disciplinary team.
Organized and sorted client property in permanent storage and maintain donations closet.
Assigned client rooms and roommates taking client safety and comfort into mind.
Monitored client self-administration of medication and complete related documentation accurately.
Adhered to strict boundaries and professional ethics in care of others.
Engaged with client regularly to promote positive, respectful and safe treatment environment for clients to grow and learn.
Adhere to strict boundaries and professional ethics in care of others.
Technician
The Teen Project
01.2018 - 11.2018
Monitored client daily medication logs and ensure proper dosage and documentation
Conducted intakes including body search and property search in respectful manner
Conducted daily client UA/breathalyze per facility protocol
Redirected clients and enforce program rules to ensure timeliness and active participation in groups
Maintained daily facility inspections as well as reporting incidents, accidents, and occurrences in accordance with company policies and procedures
Transported clients safely to and from treatment for appointments as needed.
Maintained compliance with regulatory standards and safety requirements
LCD Technician
Homeboy Industries
01.2018 - 08.2018
Promoted to LCD technician due to positive attitude, open communication and excitement to learn
Disassembled electronics including computer monitors, computer screens, printers and computer towers and separated parts in assigned area
Maintained safety surrounding electronic parts by ensuring proper distance and placement of assigned areas
Determined electronic parts ability for resale by running monitors through standard electronic tests.
Maintained compliance with regulatory standards and safety requirements.
Maintenance
Homeboy Industries
07.2017 - 01.2018
Worked in Homeboy Industry's bakery, baking pastries and bread for in-store customers.
Prepared baked goods for shipment to local stores for resale.
Answered phone using positive customer service in order to accurately take orders and meet client needs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
12.2024
General Education Coursework - Psychology
Orange Coast College
GED -
Everett Community College
Skills
Proficient in Microsoft Office and Windows Operating Systems
Knowledge and use of EHR systems
Problem Solving and Crisis Management
Ability to work independently or successfully within team