Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Faile

Clover,USA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Administrative Support / Wellness Assistant

Kintegra Health
07.2019 - Current
  • Administrative support in managing Employee Dash Board and Emails for Wellness Programs.
  • Maintain Preferred Premium documentation.
  • Assist with inventory of Staff Store.
  • Provide administrative support to the Human Resources Department.
  • Maintains all necessary supplies, forms, and filing for Human Resources.
  • Maintains confidentiality of Kintegra Health, the employees and the patients/clients the corporation serves.
  • Refers, when necessary, individuals to the appropriate person, official or department.
  • Schedule conference room reservation for meetings as requested; as well as setting up conference call for meetings.
  • Assists public with the use of department facilities.
  • Perform clerical duties to maintain Kintegra Health administration.
  • Developed strong rapport with clients/patients by listening to concerns, providing empathetic guidance and solutions.
  • Provide exceptional customer service while managing front desk operation.
  • Resolved customer/patient's problems and complaints.
  • Operate multi-line telephone system.
  • Route/log incoming mail.
  • Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handle incoming and outgoing package deliveries.
  • Conducted informative presentations on various wellness topics at local organizations or community centers to increase public awareness about the importance of preventive care.
  • Maintained accurate records of client appointments, payments, and progress notes to ensure seamless coordination of services.
  • Streamlined administrative processes for efficiency, resulting in better time management for the wellness staff.
  • Contributed to a positive work environment by collaborating effectively with team members in achieving departmental goals.
  • Provided exceptional customer service while managing front desk operations and maintaining a clean facility.
  • Supported workplace wellbeing initiatives through coordinating corporate wellness programs and promoting employee engagement in health-focused activities.

Receptionist

Carolina Urology Partners
08.2011 - 10.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Use of ICD codes/DX codes to apply for visit charges.
  • Helped address patients with billing questions.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

Education

Graduate Certificate - Administration Assistant

Kings College
Charlotte, NC

Skills

  • Basic medical terminology
  • Authorizations
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Supply maintenance
  • Co-payment collection
  • Organization skills
  • Appointment scheduling
  • Office administration
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Calendar management

Timeline

Administrative Support / Wellness Assistant

Kintegra Health
07.2019 - Current

Receptionist

Carolina Urology Partners
08.2011 - 10.2018

Graduate Certificate - Administration Assistant

Kings College

Similar Profiles

CREATE PROFILE
Danielle Faile