Danielle Faro Bacon
Peabody,Massachusetts
Summary
Highly motivated professional with 10+ years of progressive Human Resources experience with impeccable attention to detail, excellent organizational skills and a passion for helping businesses achieve operational excellence. Comfortable working in a high volume, fast paced, rapidly changing work environment. Experience working in a multitude of companies, ranging from small start-ups to large, Fortune 500 organizations.
Overview
12
12
years of professional experience
Work History
Operations/Process Improvement Consultant
Seafood Express Company
Wilmington, MA
09.2020 - Current
- Help manage operations and run our family's small, local 5th Generation Seafood Company, taking on a variety of marketing, sales and administrative management roles to drive business.
- Provided business requirements/design plans to back-end web developer for website revamp, which went live in October 2020.
- Responsible for making HTML website updates weekly or as needed for customer facing order form.
- Act as brand ambassador on Facebook, managing all marketing and responding to customer messages, comments and posts.
- Responsible for running audits related to finance and general operations (i.e. accidental taxes charged, profit margin assessments, profit and loss statements).
- Continuously create new process documentation to streamline and automate business processes including but not limited to inventory spreadsheets, checklists, phone intake order forms and yearly calendar and expense tracking.
- Manage all back-end office ordering and marketing material creation/designs.
- Serve as communications lead, reaching out to new customers, managing feedback, complaints, as well as managing all incoming sales orders.
- Act as customer champion, listening to customer feedback on processes and working to make improvements to areas such as the online order form, product offerings and delivery schedules/locations.
- Represent Seafood Express at various local farmers and community markets, serving as product expert and answering all customer questions.
- Plan delivery routes each week, send customer delivery emails, and deliver orders to customers as needed.
- Assist with Quickbooks entry for tax purposes/act as liaison with accountant.
- Stay closely tuned in with competitors and consistently brainstorm new sales and marketing opportunities/ideas as needed.
Sr. HR Continuous Improvement Specialist
Keurig Dr Pepper, Inc.
Burlington, MA
01.2020 - 09.2020
- Acted as ambassador and change agent in an agile environment to build and sustain a culture of continuous improvement, serving as an expert on new technology platforms ServiceNow and Workday.
- Served as myHR Transition Team Lead for HCM/SDM Delivery Project, ensuring a smooth transition when new systems went live and immediately triaging and resolving any issues that occurred.
- Created myHR Case Management and Telephony Playbooks following the implementation of new ServiceNow Case Management and Cisco Telephony Systems, working with IT as needed to ensure accuracy of information.
- Created Continuous Improvement Training Plan for myHR new hires, acted as primary onboarding lead by providing introductory training/managing systems access.
- Worked closely with HR Shared Services Team to triage complex ServiceNow back-end issues, worked with ServiceNow Developers to escalate and translate issues and impacts in detail and then test improvements/log resolution(s).
- Acted as a liaison with ServiceNow Developers for creation of new, time sensitive, company wide HR forms related to COVID-19 to be published (Requirements gathering, communication and testing).
- Identified root cause of general myHR issues as they arose and provided improvement opportunities/training to myHR Team.
- Trained HR Shared Services Team on transition of new processes for switchover from old legacy HR systems/old processes to new Workday and ServiceNow systems/processes.
- Gathered information and ran metrics reporting from ServiceNow and Cisco Phone Systems to analyze, interpret, and summarize data and to identify trends/deliver insights.
Sr. HR Shared Services Generalist
Keurig Dr Pepper, Inc.
Burlington, MA
12.2018 - 01.2020
- Managed assigned inbox tasks/calls for HR Shared Services Team (Legacy Keurig) on a variety of issues including but not limited to benefits, payroll and general employment.
- Supported talent acquisition initiatives, including new interface roll-out for iCIMS, New Hire Integration UAT Testing and Requisition E-Form mobile and browser testing.
- Managed all Legacy Keurig Leave of Absence processes/escalations, including managing "168 Shift" Audit for benefit payouts, which refunded employees over $27,000 in missed benefit payments.
- Acted as interim Manager of HR Shared Services for supervisor during her 3 month maternity leave helping to oversee Keurig side HR Operations Team of 6+ direct reports, which entailed managing escalations from HR, Payroll and IT.
- Responsible for HR audits including but not limited to weekly, bi-weekly and monthly LOA reporting as well as SOX Compliance.
- Lead Corporate Compliance Team through processes change overs (during conversion to Workday) to ensure necessary compliance when new work flows were implemented.
- Supported Workday End-to-End testing for absence and general employment workflows, identifying flaws and raising to leadership.
- Supported HCM/SDM Project through system testing, facilitation of trainings to myHR Team and Knowledge Base Article creation.
- Lead decommissioning project for Legacy Keurig HR Intranet, also aligning with Legacy Dr. Pepper HR and other HR Centers of Excellence to ensure uniform decommissioning/alignment for transfer to our myHR Knowledge Base without disruption to 27,000+ employees.
- Lead multi-month US + Canadian OneNote Revamp Project to help drive our US and Canadian project team towards a reorganized database for Legacy Keurig processes and procedures.
- Acted as myHR Transition Team Leader for the HCM/SDM Delivery Project prior to switching over all legacy HR Shared Services systems/phone lines/emails to new system/phone line/emails.
Recruiting Manager
Meduvi
Woburn, MA
07.2017 - 12.2018
- Manage the ATS including configuration, managing users, and troubleshooting ATS issues.
- Provide indirect and direct-line management to Recruiting Consultant staff, as needed, including training and mentoring.
- Coordinate team communication as it relates to Recruiting Activity, including weekly metric communication and daily recruiting team priorities.
- Continue to assume all listed duties listed under "Technical Recruiter" role below.
Technical Recruiter
Meduvi
Melrose, MA
12.2016 - 07.2017
- Proactively source marketable candidates and cultivate relationships.
- Conduct face-to-face/video interviews to determine personality and communication skills and develop an in-depth profile.
- Connect with candidates using a variety of communication channels and personal messaging.
- Deliver quality candidates for each position in time-frame that meets client objectives .
- Serve as talent market expert and support business and account development efforts as needed.
- Assist with employee on and off-boarding processes for Meduvi consultants.
Associate HR Business Partner
Avid Technology Inc.
Burlington, MA
07.2016 - 12.2016
- Managed all US immigration matters, ensuring compliance and working as a liaison between attorney's and employees.
- Supervised HR Coordinator and coached/advised as necessary.
- Created and roll-out global policies and procedures.
- Conducted US teach-in workshops related to the company transformation.
- Assisted employees with general questions related to benefits, as well as company policies and procedures.
- Assisted with employee relations issues.
- Supported employee engagement and development by partnering with business units and the HR Team to implement support programs.
Human Resources Generalist
Avid Technology Inc.
Burlington, MA
08.2013 - 06.2016
- Answered questions regarding application of human resources policies and procedures to employees, recommended changes and monitored compliance.
- Assisted HR Business Partners with roll out of new programs, training needs, and other special projects.
- Managed all US immigration matters, ensuring compliance and working as liaison between attorney's and employees, advising management and employees on a regular basis.
- Supervised HR Administrator and coached/advised as necessary.
- Assisted with government reporting, as needed, including EEO-1.
- Created process documentation for HR processes and procedures.
- Facilitated New Hire Orientation for all US employees, both on-site and off-site.
- Managed all employee personnel files and records, processed new hires, employee separations, employee changes, and payroll related paperwork for Americas (US, Canada, Mexico, South Americas).
- Assisted with transition to new HRIS system including testing and creation of user guides.
- Assisted with benefits administration including processing employee benefits enrollments, benefit changes and conducting regular benefit audits.
- Administered workers compensation for US employees.
- Served as liaison to benefit providers regarding benefit questions, enrollment materials, and administration issues as they arose.
- Assisted with leave of absence and FMLA requests, providing guidance throughout duration of leave cycle and advising on state specific laws.
Human Resources Coordinator
Avid Technology Inc.
Burlington, MA
10.2011 - 08.2013
- Provided first-line assistance to employees on general HR issues and questions.
- Acted as point of contact for benefits matters including but not limited to open enrollment, qualifying life events and new hire elections.
- Processed weekly and bi-weekly benefits reports and invoices.
- Assisted with leave of absence and FMLA requests and provided guidance throughout duration of leave cycle.
- Administered Workers Compensation paperwork.
- Created, analyzed and improved process documentation for HR processes and procedures.
- Processed all data entry pertaining to new hires, terminations, payroll, benefits, and personnel actions for Americas (US, Canada, Mexico, and South America).
- Facilitated New Hire Orientation for all US employees.
- Answered questions pertaining to new hire paperwork and qualifying events for Canada, as needed.
Benefits Assistant
American Dental Partners Inc.
Wakefield, MA
05.2010 - 10.2011
- Lead benefits training sessions for new practice managers.
- Conducted employee file audits for AAAHC and Sarbanes-Oxley.
- Administered FMLA paperwork and answered related questions.
- Assisted with Unemployment Paperwork Administration.
- Prepared, processed and distributed reporting on employee related metrics in compensation, benefits, payroll and headcount.
- Administered enrollment and termination of employees on company sponsored benefits plans.
- Processed all new hire, termination, and status change paperwork.
- Answered all employee questions regarding benefits options and participation.
Human Resources Intern
Ferraz Shawmut
Newburyport, MA
03.2010 - 05.2010
- Provided clerical support to Director and Human Resources Team.
- Maintained various files, logs, records and computer data bases.
- Monitored and maintained Human Resources Department forms and manuals for ISO 9000 compliance.
Education
Bachelor of Science - Business Management
Merrimack College
North Andover, MA2010
Skills
- US Immigration
- Workday HRIS
- SAP HRIS
- ServiceNow
- Bullhorn ATS
- Kenexa BrassRing
- Microsoft Office Suite
- Google Docs
- OneNote
- Microsoft Teams
- Smartsheet
- SharePoint
- Quickbooks Online Essentials
- Social Media Marketing
- Employee Benefits
- Passive Recruiting
- Technical Recruiting
- Employee onboarding/offboarding
- Policy and SOP creation
- Project Management
Timeline
Operations/Process Improvement Consultant
Seafood Express Company
09.2020 - Current
Sr. HR Continuous Improvement Specialist
Keurig Dr Pepper, Inc.
01.2020 - 09.2020
Sr. HR Shared Services Generalist
Keurig Dr Pepper, Inc.
12.2018 - 01.2020
Recruiting Manager
Meduvi
07.2017 - 12.2018
Technical Recruiter
Meduvi
12.2016 - 07.2017
Associate HR Business Partner
Avid Technology Inc.
07.2016 - 12.2016
Human Resources Generalist
Avid Technology Inc.
08.2013 - 06.2016
Human Resources Coordinator
Avid Technology Inc.
10.2011 - 08.2013
Benefits Assistant
American Dental Partners Inc.
05.2010 - 10.2011
Human Resources Intern
Ferraz Shawmut
03.2010 - 05.2010
Bachelor of Science - Business Management
Merrimack College
Similar Profiles
Jessica CormierJessica Cormier
Waitress/Server/Bartender at Mr. Bill's Seafood ExpressWaitress/Server/Bartender at Mr. Bill's Seafood Express
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Roland AchankengRoland Achankeng
Caregiver Attendant at Bafoussam Health ClinicCaregiver Attendant at Bafoussam Health Clinic
Gianmarco SperoniGianmarco Speroni
Display Module Engineer, Engineer III at E Ink CorporationDisplay Module Engineer, Engineer III at E Ink Corporation