Danielle Fasulo
Woodland Park
Summary
Resourceful and hardworking sales leader with "real people" experience.
Kind and compassionate. Promotes innovative strategies to acquire customers and sell products. Quick learner, Excellent communicator, negotiator and multi-tasker with agile and flexible approach. Hoping to find my forever carrier.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Early Education Teacher
Kid City USA
04.2024 - Current
- Early education lead teacher for children ages 12-36 months, enriching children through song, activities, crafts, and life learning lessons. supporting social and emotional growth with peers. spreading kindness, love, and a safe space for littles to grow and learn
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing classroom environment, promoting social and emotional development.
- Collaborated with parents to support children's progress, addressing concerns and sharing achievements.
- Mentored new teachers, providing guidance on effective instructional strategies and classroom management.
- Evaluated student performance through assessments, adjusting teaching methods to improve outcomes.
Barista Shift Lead
Dunkin' Donuts Franchise, North East
06.2022 - 11.2023
- Managed 100+ patrons in any given shift, with efficiency.
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained new baristas on equipment usage, menu offerings, and customer engagement techniques.
- Managed inventory levels, placing orders to maintain stock for peak service times.
- Developed team schedules to optimize staffing and enhance workflow efficiency during busy periods.
- Resolved customer complaints promptly, fostering positive relationships and enhancing satisfaction rates.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Developed strong relationships with regular customers, enhancing overall satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Representative
Mr. Sweeper sew & vac
04.2017 - 12.2022
- Developed customized sales techniques to successfully sell and upsell vacuums, sewing machines, and air purifier, repair services to new and existing clients. As well as providing them with new products as needed.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Prepared and processed contracts and order forms for new and existing customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to discuss how specific products could meet needs.
- Worked with technician and wholesale teams to assess, update and optimize delivery dates for customers.
- Created and implemented store displays, promoting sales and growth.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Generated 150+ leads per month and worked to convert customers with 85% success rate. Of upselling to new product or a repair.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Conducted product demonstrations to educate clients on features and benefits of equipment.
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Analyzed operational data to identify trends, informing strategic decision-making processes.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Bartender/Server
Tempo Bistro
04.2021 - 11.2022
- Served 100+ bar patrons in high paced, High stress situations with proficiency and elegance.
- Assisted in crafting and serving cocktails, ensuring customer satisfaction and adherence to beverage standards.
- Managed inventory levels, tracking supplies and ordering necessary stock to maintain service efficiency.
- Collaborated with bartenders to develop innovative drink specials, enhancing the overall menu offerings.
- Trained new staff on bar procedures, promoting consistency in service and operational excellence.
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Assisted in training new staff on menu items and service protocols.
- Managed multiple tables simultaneously, prioritizing tasks effectively during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Implemented upselling techniques, increasing average check size through product recommendations.
- Developed strong rapport with regular customers, fostering repeat business and community engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Stocked supplies and managed inventory levels to support seamless service delivery.
- Collaborated with team members to create innovative drink specials based on seasonal trends.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
Caregiver
Tempus Unlimited
07.2015 - 09.2020
- The responsibilities listed were shared between two companies sharing the same values and services. Tempus unlimited and Starvos.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Assisted over residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Engaged client in physical and mental activities to sustain quality of life.
- Laundered clothing and bedding and changed linens multiple times daily to prevent spread of infection.
- Improved patient outlook and daily living through compassionate care.
- Fostered relationship with client, providing companionship and counseling.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Administered necessary medications as directed by care plan.
Education
High School Diploma -
Brockton Champion High School
Brockton, MASkills
- Product management and pricing
- Sales closing
- Post-sales support
- On-site product demonstrations
- Product and service knowledge
- Relationship selling
- Customer retention abilities
- Drink presentation
- Order taking
- Mixology expertise
- Salesmanship
- Fast-paced environment
- Efficient multitasking
- Cleaning and sanitation
- Cash handling accuracy
- Equipment troubleshooting
- Supply ordering
- POS system operation
Certification
- Simple CPR, certified Adult, Child, Infant CPR & AED, first aid 08/19/2025
- Colorado shines, Level 2, Lead teacher toddlers 2025
Languages
English
Full Professional
Timeline
Early Education Teacher
Kid City USA
04.2024 - Current
Barista Shift Lead
Dunkin' Donuts Franchise, North East
06.2022 - 11.2023
Assistant Bartender/Server
Tempo Bistro
04.2021 - 11.2022
Sales Representative
Mr. Sweeper sew & vac
04.2017 - 12.2022
Caregiver
Tempus Unlimited
07.2015 - 09.2020
High School Diploma -
Brockton Champion High School
Experience
- ["Personal Care Aides, Sales and Related fields, Early Education, Management, Food service"]
Education and Training
other