Danielle Fettig
Richmond,Indiana
Summary
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Enrollment Representative
Cengage Group
10.2023 - Current
- Established rapport with prospective students and families through consistent communication, building trust and credibility while promoting the benefits of our institution''s programs.
- Managed a high volume of inbound inquiries from prospective students, providing timely and accurate information on program offerings and admission requirements.
- Provided exceptional customer service to prospective students, addressing their concerns and answering questions about programs offered.
- Maintained detailed and accurate records between multiple databases and programs.
- Updated, entered, and reviewed student data.
Store Manager
Follett Higher Education Group
05.2022 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Barnes and Noble College
06.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Medical Records Clerk
Reid Health
07.2020 - 07.2021
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Scanned and uploaded medical records into electronic medical records system.
Home Health Nurse
Self-Employed
01.2013 - 07.2020
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided physical assessments, medication, and chronic disease management to home health patients.
Call Center Supervisor
Xerox
06.2009 - 10.2012
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Education
Associate of Applied Science - Nursing
Ivy Tech Community College
Richmond, IN05-2008
High School Diploma -
Northeastern High School
Fountain City, IN12-2003
Skills
- Goal oriented
- Follow-up skills
- Excellent phone demeanor
- Strong organization
- Data entry skills
- Client relationship building
- Customer service expertise
- Customer service background
- Mathematics skills
- Sales experience
- Deadline management
- Interpersonal relations
- Workflow optimization
- Cross-functional teamwork
- Documentation management
- Number-savvy
- Telephone and email skills
- Time management proficiency
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Decision-making
- Relationship building
- Task prioritization
- Analytical thinking
- Conflict resolution
- Professionalism
- Customer complaint resolution
- Customer account review
- Public speaking
- Continuous improvement
- Adaptability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Timeline
Enrollment Representative
Cengage Group
10.2023 - Current
Store Manager
Follett Higher Education Group
05.2022 - 10.2023
Medical Records Clerk
Reid Health
07.2020 - 07.2021
Store Manager
Barnes and Noble College
06.2019 - 05.2022
Home Health Nurse
Self-Employed
01.2013 - 07.2020
Call Center Supervisor
Xerox
06.2009 - 10.2012
Associate of Applied Science - Nursing
Ivy Tech Community College
High School Diploma -
Northeastern High School
Similar Profiles
Dakota MosierDakota Mosier
Enrollment Representative at Cengage GroupEnrollment Representative at Cengage Group
Meredith DudzikMeredith Dudzik
Senior Regional Learning Associate at Cengage GroupSenior Regional Learning Associate at Cengage Group
John GriffinJohn Griffin
Manager, Vocabulary Services at Cengage GroupManager, Vocabulary Services at Cengage Group