Danielle Fewkes
Lake Zurich,IL
Summary
Encouraging manager and creative problem-solver with talents for organization, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to providing a personalized, high-end experience to every client, and fostering an environment which celebrates the art and emotion that makes jewelry so special.
Overview
6
6
years of professional experience
Work History
Store Manager
Timothy Grant Jewelry, LLC
Lake Zurich, IL
05.2021 - Current
- Cultivated lucrative relationships with clients through active engagement, issue resolution and personal connection.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and repairs.
- Guided and supported staff members to consistently achieve team and personal goals.
- Mentored newly hired sales associates in upselling techniques, repair take-in, and diamond terminology to improve sales expertise.
- Worked with metals such as gold, silver and platinum to produce high-quality pieces.
- Designed multiple types of jewelry, including rings, bracelets and earrings, for business customers and private clients.
- Hand sketched designs with specifications to allow for easy translation to CAD.
- Appraised finished pieces and individual precious and semi-precious gemstones based on price guidelines, market fluctuations and assessed stone grades combined with established rarity.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Maintained clean and organized sales floor.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Communicated with vendors to source loose stones, purchase finished jewelry to curate inventory, and acquire services.
- Cultivated strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented store policies and procedures to maintain safe, clean, and efficient work environment.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Ann Taylor Loft
05.2018 - 01.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Arts - International Studies
University of South Carolina - Columbia
Columbia, SC05.2021
High School Diploma -
Lake Zurich Senior High School
Lake Zurich, United States05.2017
Skills
- Design experience
- Hand sketching
- Supply inventory management
- Product knowledge
- Customer service
- Salesmanship
- Strong communication skills
- Time management
- Dependable and reliable
- Proficient in MS Office
- Excellent multi-tasker
- Superior communication skills
- Superior organization skills
- Adaptive team player
- Driving business growth
- Customer engagement and support
- Staff leadership
- Business correspondence
- Customer needs assessment
- Inventory tracking
- Appraisal of custom pieces for insurance
- Some GIA coursework completed, Graduate Gemologist certification in progress
Timeline
Store Manager
Timothy Grant Jewelry, LLC
05.2021 - Current
Sales Associate
Ann Taylor Loft
05.2018 - 01.2021
Bachelor of Arts - International Studies
University of South Carolina - Columbia
High School Diploma -
Lake Zurich Senior High School
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