Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Fields

Edgewater,NJ

Summary

Dynamic and results-driven account management professional with over 15 years of experience in client relations, dedicated to building lasting partnerships that drive business success. Skilled in addressing client needs and resolving issues swiftly, I leverage strong communication and problem-solving abilities to enhance customer satisfaction. I am eager to contribute my proven track record of improving client engagement and revenue generation to a forward-thinking organization that values relationship building.

Overview

19
19
years of professional experience

Work History

Customer Support/Account Manager

Kettle Cuisine
06.2023 - Current
  • Spearheaded initiatives to increase client satisfaction and loyalty by fostering strong relationships and addressing client needs promptly, resulting in a notable rise in retention rates.
  • Mastered the full spectrum of company products and services, enabling precise and informative interactions with clients.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution, leading to enhanced customer trust.
  • Conducted regular account reviews, identifying and implementing strategies that led to a 20% increase in revenue from existing accounts through upselling and cross-selling.
  • Developed a robust CRM system to track client interactions and feedback, which enhanced personalized service delivery.

Client Support Manager

The Whitening House
02.2021 - 05.2023
  • Efficiently resolved customer inquiries and complaints, achieving a 15% improvement in client satisfaction scores through a focus on effective communication and rapid issue resolution.
  • Established and maintained customer service metrics that drove compliance with industry regulations and elevated client support activities.
  • Coordinated regular team meetings to share best practices and address challenges, fostering a collaborative team environment.
  • Analyzed customer behavior trends to identify and implement enhancements to the client experience, leading to a 25% increase in positive feedback.

Customer Support Manager/Broker/Sales

Ship Any Car
03.2006 - 05.2020
  • Managed an average of 50 customer inquiries daily, maintaining a 95% customer satisfaction rate through proactive communication and effective problem-solving techniques.
  • Investigated and resolved customer complaints regarding product quality and service reliability, ensuring a high standard of customer care.
  • Activated customer accounts and performed regular follow-up calls, enhancing ongoing engagement and satisfaction.

Education

Communications

St. Pauls College
Lawrenceville, VA

Skills

  • Proficient in CRM software and Microsoft 365 Suite
  • Salesforce Administration, Implementation, and Development
  • Exceptional verbal and written communication skills
  • Strong time management and organizational abilities
  • Proven problem-solving skills with a customer-centric approach
  • Deep understanding of customer needs and market trends
  • Teamwork and collaboration
  • Adaptable and quick to learn new systems and processes
  • Account management

Timeline

Customer Support/Account Manager

Kettle Cuisine
06.2023 - Current

Client Support Manager

The Whitening House
02.2021 - 05.2023

Customer Support Manager/Broker/Sales

Ship Any Car
03.2006 - 05.2020

Communications

St. Pauls College

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