Danielle Fields
Longview,TX
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Treviso Transitional Care
05.2020 - Current
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Assisting resident with daily
- Provided caring, intimate, hands-on healthcare for patients
- Worked in a nursing facility, nursing home and hospital
Warehouse Packer
CARTS
08.2023 - 02.2025
- Packaged and labeled products accurately, ensuring compliance with safety regulations.
- Operated pallet jacks and forklifts to move goods efficiently within warehouse.
- Conducted quality checks on incoming and outgoing shipments to maintain product standards.
- Trained new staff on packing procedures and safety protocols, enhancing team productivity.
- Coordinated with inventory management systems to track stock levels and order fulfillment.
- Implemented improved packing techniques that reduced material waste by optimizing usage.
CNA
WHISPERING PINES NURSING HOME
06.2017 - 04.2019
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
Customer Service Representative
s4 Communications
07.2014 - 08.2017
- Handle inquiries: Respond to customer questions about products, services, and policies via phone, email, chat, or in person.
- Resolve issues: Address and resolve customer complaints and problems in a prompt and professional manner.
- Process transactions: Take orders, process returns, and arrange for billing or payments.
- Provide information: Give customers accurate details about company offerings and assist them with product-related questions.
- Document interactions: Keep detailed records of customer interactions, complaints, and actions taken.
- Follow up: Check back with customers to ensure their issues have been resolved and they are satisfied with the service.
- Collaborate: Work with team members and other departments to find solutions and maintain consistent service.
- Escalate issues: Identify complex problems and escalate them to the appropriate team or supervisor.
- Contribute to sales: Identify opportunities to upsell or cross-sell additional products and services that may benefit the customer.
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved complex customer inquiries by utilizing CRM software effectively.
CNA
PIne Tree Lodge Nursing Home
05.2013 - 06.2014
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
Education
some college - PHARMACY TECH
L W PHARMACY
Longview, TX12.2017
High school diploma - math, reading, biology, etc.
Laneville School
Laneville, TX06.2009
Skills
- Home Care
- Vital Signs
- CNA
- Caregiving
- Patient Care
- Sales
- Financial services
- CRM software
- Typing
- Software troubleshooting
- Computer networking
- ServiceNow
- VPN
- Help Desk
- Remote Access Software
- Issue resolution
- Customer relationship management
- Transaction processing
- Communication skills
- Documentation standards
- Time management
Certification
- CNA, 2013-04-01, Present, I RECEIVED MY CNA LICENSE AT ANGELINA COLLEGE IN 2013.
- CPR Certification, 2021-05-01, 2024-05-31
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Packer
CARTS
08.2023 - 02.2025
CNA
Treviso Transitional Care
05.2020 - Current
CNA
WHISPERING PINES NURSING HOME
06.2017 - 04.2019
Customer Service Representative
s4 Communications
07.2014 - 08.2017
CNA
PIne Tree Lodge Nursing Home
05.2013 - 06.2014
High school diploma - math, reading, biology, etc.
Laneville School
some college - PHARMACY TECH
L W PHARMACY