Danielle Figgatt
Tampa,FL
Summary
Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with several years of hands-on experience managing and supervising bar operations.
Overview
14
14
years of professional experience
Work History
Canteen & Kitchen Manager
AMVETS Post 8
St. Petersburg, FL
03.2020 - Current
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Ensured compliance with health and safety regulations.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Designed and created all promotional fliers and advertisements for the canteen.
- Managed daily sales reports and handled cash transactions.
- Managed all financial transactions and procurement processes for the canteen and kitchen.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Canteen Manager
American Legion Post 158
St. Petersburg, Florida
04.2011 - 11.2019
- Processed payments from customers using various payment methods such as cash or credit cards.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Implemented strategies designed to increase revenue through upselling techniques.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Monitored cash intake to reduce discrepancies.
Education
High School Diploma -
Pinellas Park High
Florida06-2020
Skills
- Menu development
- Kitchen staff coordination
- Recruitment
- Purchasing
- Scheduling
- Food safety compliance
- Employee monitoring
- Cleaning and sanitation
- Shift coverage
- Inventory coordination
- Inventory control
- Profit margin analysis
- Team building
- ServSafe certification
- Product rotation
- Team collaboration and leadership
- Attention to detail
- Workflow planning
- Cost control
- Kitchen management
- Labor cost management
- Quality assurance
- Sanitation
- Food and beverage management
- Recruitment and hiring
- Multitasking and organization
- Strategic planning
- Annual business planning support
- Customer feedback handling
- Cost controls
- Customer service
- First aid
- Food preparation
- Staff management
- Budget management
- Health code compliance
- BOH operations
- Conflict resolution
- Verbal and written communication
- Menu preparation
- Goal setting
- Productivity improvement
References
References available upon request.
Timeline
Canteen & Kitchen Manager
AMVETS Post 8
03.2020 - Current
Canteen Manager
American Legion Post 158
04.2011 - 11.2019
High School Diploma -
Pinellas Park High
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