Danielle Fijalkowski
Sicklerville,NJ
Summary
Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced pharmacy settings. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and understanding of pharmacy operations. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Experience Associate II
Capsule Pharmacy
2021.10 - Current
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Asked customers questions to determine, verify and solve common problems.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems by providing assistance with placing orders, navigating systems, and locating items.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Senior Pharmacy Technician
Walgreens Pharmacy
2014.11 - 2021.11
- Performed daily duties and tasks and as assigned by the pharmacy manager, staff pharmacist, and store manager
- Verified and entered written and electronic orders to prevent errors
- Engaged customers and promoted company services and promotions
- Resolved customer issues and answered questions to deliver positive customer experience
- Registered all related sales and collected and handled cash, cards, check and all other payments
- Adhered to all state and company policies and procedures
- Resolve third party insurance issues
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness
- Reported prescription error to pharmacists on duty and adhered to company policies and procedures
- Made telephone calls to physicians, customers, and patients
- Developed strong relationships with valued customers
- Processed prescription and medical insurance claims form and electronic transmission to obtain payment for orders
- Kept work area organized and clutter-free
- Managed pharmacy inventory and supplies
- Maintained pharmacy record keeping to guidelines
- Created and posted weekly technician schedules in a timely manner
- Responsible for training and onboarding new technicians
- Knowledgeable pharmacy team member with advanced abilities in order processing.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Cashier
Pirate Island Golf
2008.09 - 2015.09
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift, and balanced draw at the end of the shift
- Process all cash and card transactions
- Greeted all customers and provided prompt and friendly service
- Solved customer complaints and issued credits for rainchecks
- Open and closing duties of the facility.
Education
Associate of Science - General Studies
Atlantic Cape Community College
Cape May Court House, NJ05.2014
High school diploma - General Studies
Lower Cape May Regional High School
Erna, NJ06.2009
Skills
- Insurance billing and verification
- Fast and accurate data entry
- Excellent customer service
- FDA and HIPPA compliant
- Pharmacy operations
- Problem solving
- Multi-tasking
- Training
- Computer proficient
- Prioritization
- Scheduling
- Analytical thinking
- Verbal communication
- Organization
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Pharmacy Ethics
- Insurance Verification
- Insurance Billing
- Prescription Interpretation
- Compounding Techniques
- Drug utilization review
- Pharmacy and customer records management
Certification
- CPht 2016-Present
- Licensed Pharmacy Technician in the state of NJ by the Board of Pharmacy 2015-Present
Timeline
Pharmacy Experience Associate II
Capsule Pharmacy
2021.10 - Current
Senior Pharmacy Technician
Walgreens Pharmacy
2014.11 - 2021.11
Cashier
Pirate Island Golf
2008.09 - 2015.09
Associate of Science - General Studies
Atlantic Cape Community College
High school diploma - General Studies
Lower Cape May Regional High School
- CPht 2016-Present
- Licensed Pharmacy Technician in the state of NJ by the Board of Pharmacy 2015-Present
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