Danielle Firle
Saint Peter’s,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Building Information Specialist
Francis Howell School District
12.2023 - Current
- Conducted regular audits of digital assets, ensuring their accuracy and updating outdated information as needed.
- Prepared reports by collecting, analyzing, and summarizing information.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected and distributed messages to team members and managers to support open communication to staff and parents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Processes transfer of student records.
- Performs other duties as assigned or may be required.
- Processes student report cards.
- Provides secretarial services to Site Administrative Team.
- Assists with master scheduling.
- Coordinates annual updates of student and teacher data.
Server
Texas Roadhouse
08.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales
Superior Home Protection
02.2022 - 09.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Evaluated performance metrics to identify areas for improvement and drive continuous improvement initiatives in alignment with organizational objectives.
- Created contingency plans to address unexpected tactical scenarios.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
Bartender/Bar Manager
Brett Hulls Junction House
09.2020 - 07.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
Bartender
Ethyls Smokehouse
03.2019 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
Accounts Receivable Specialist
Foundation Care Pharmacy
10.2017 - 08.2018
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Generated monthly accounts receivable reports to submit developments for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Patient Care Representative
Foundation Care Pharmacy
08.2016 - 09.2017
- Handled prescription refill requests.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
General Clerk III
Cognosante
07.2015 - 08.2016
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Saint Charles Community College
Saint Charles, MOSkills
- Product and Service Sales
- Excellent People Skills
- Time Management
- Multitasking Strengths
- Customer Service
- Teamwork and Collaboration
- Store Opening and Closing
- Verbal and Written Communication
- Merchandising Proficiency
- Conflict Resolution
- Hospitality and Accommodation
- Inventory Tracking
- Quotas and Goals
Timeline
Building Information Specialist
Francis Howell School District
12.2023 - Current
Sales
Superior Home Protection
02.2022 - 09.2023
Bartender/Bar Manager
Brett Hulls Junction House
09.2020 - 07.2022
Bartender
Ethyls Smokehouse
03.2019 - 08.2020
Accounts Receivable Specialist
Foundation Care Pharmacy
10.2017 - 08.2018
Server
Texas Roadhouse
08.2016 - Current
Patient Care Representative
Foundation Care Pharmacy
08.2016 - 09.2017
General Clerk III
Cognosante
07.2015 - 08.2016
Saint Charles Community College