Danielle Fitzgerald
Greensboro,NC
Summary
An experienced professional customer support/data entry clerk with 15+ years. I'm compassionate, dedicated, and well-experienced professional with ability to collect and manage information efficiently and accurately. As a detail-oriented and highly organized individual, I am confident in my ability to learn quickly and efficiently, and to perform duties with accuracy and attention to detail. My strong computer skills and proficiency in using software such as Microsoft Office Suite will enable me to adapt quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Contact Center Ride Success Agent
Ride Health
Remote, US
02.2024 - Current
- Transportation provider assistance calls
- Handle outbound calls to passengers, managed client contacts, attending facilities
- Chat monitoring and response
- Ticket monitoring and response
- This is a full-time position that may include weekend and evening hours, depending on the shift
- Willingness to work a full-time shift within the Eastern Time Zone
- Communicate with Transportation Providers to schedule and recover rides with unique needs
- Communicate with passengers and managed clients to schedule trips
- Monitor internal communications channels to identify and assist with escalated service opportunities
- Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities
- All shifts are subject to change based on business needs.
Usher/CSR
Greensboro Coliseum Complex
Greensboro, NC
11.2013 - Current
- Politely welcome all guests
- Distribute programs, brochures, and other material as needed
- Contact dispatch when needed
- Assist guests with navigating through the facility
- Answer guest questions and check tickets in an orderly manner.
Order Picker
Adecco Staffing Agency
High Point, NC
09.2021 - 04.2023
- Manages pick ticket orders
- Use great attention to detail to pull warehouse items based on number, size, color, and quality requirements
- Ensures orders are accurate
- Stages items correctly for delivery
- Select, stage, package, and pre-select orders to be delivered without damage or error.
Customer Service Representative
Teleperformance
Remote, US
11.2020 - 11.2022
- Provided exceptional service to exceed customer satisfaction targets by 5%
- Released liens for customers and dealership, also changed payment data for auto loan when needed
- Sent documents needed for customer or dealership through fax or email
- Routed multiple phone lines, updated customer information and data processing
- Accomplished successful call rates at top level, resulting in 4 performance-based rewards each month
- Proficiency with using windows and the ability to navigate multiple programs and learn new and complex computer system applications.
Sterilization Lab Tech
Smile Starters
Greensboro, NC
04.2018 - 10.2020
- Managed sterilization processes
- Decontaminated and sterilized dental instruments, assembled wraps and tray of instruments with 100% accuracy and attention to detail
- Placed inventory and medical equipment orders once a month
- Monitored biological/chemical wash solution to ensure quality and consistency of decontamination of instruments and medical equipment
- Oversee all operations of sterilization area and followed all HIPAA procedures.
Cashier/Customer
Compass Group
Greensboro, NC
08.2016 - 04.2018
- Input customers' orders with 100% accuracy
- Maintained a clean, stocked store for students during their shopping experience
- Executed 80+ cash and credit transactions ensuring charges matched receipts
- Processed items while avoiding damage, reducing average wait time in checkout line by 2 minutes
- Trained 10 inexperienced staff members in cashiering processes and POS system within the company.
Customer Service Representative
Conduit Global
McLeansville, NC
05.2012 - 08.2016
- Assisted postpaid customers with general billing questions, product information
- Processed payments with 100% accuracy
- Assisted customers with first-level troubleshooting
- Answered 40-50 inbound calls per day and asked appropriate questions while documenting required information
- Researched complex issues across multiple databases to resolve escalated issues.
Education
High School Graduate -
Grimsley Senior High School
06.2005
Skills
- Strong Collaboration Skills
- Proficient with Power Point
- Proficient with Microsoft Word
- Proficient with Microsoft Excel
- Computer Proficient
- Strong organizational skills
- Time management skills
- Fast Learner
- Data Entry & Processing
- Experience with HIPAA procedures
- Strong Problem Solving
- Document Management System
- Planning System Knowledge
- Software System Knowledge
- Ability to type 40 WPM
- Proficient with Outlook
- Excellent Ability to multi – task
- Extremely reliable and dependable
- Customer Service
- Warehouse and Packing
Assessments
- Data entry: Attention to detail, Proficient, 08/2022
- Maintaining data integrity by detecting errors, Proficient, 08/2022
- Call center customer service, Proficient, 05/2022
- Demonstrating customer service skills in a call center setting, Proficient, 05/2022
- Customer service, Highly Proficient, 09/2022
- Identifying and resolving common customer issues, Highly Proficient, 09/2022
- Attention to detail, Highly Proficient, 12/2022
- Identifying differences in materials, following instructions, and detecting details among distracting information, Highly Proficient, 12/2022
- Customer focus & orientation, Proficient, 06/2021
- Responding to customer situations with sensitivity, Proficient, 06/2021
Timeline
Contact Center Ride Success Agent
Ride Health
02.2024 - Current
Order Picker
Adecco Staffing Agency
09.2021 - 04.2023
Customer Service Representative
Teleperformance
11.2020 - 11.2022
Sterilization Lab Tech
Smile Starters
04.2018 - 10.2020
Cashier/Customer
Compass Group
08.2016 - 04.2018
Usher/CSR
Greensboro Coliseum Complex
11.2013 - Current
Customer Service Representative
Conduit Global
05.2012 - 08.2016
High School Graduate -
Grimsley Senior High School
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