Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Fjeldseth

Sacramento,CA

Summary

Highly tenacious, service oriented professional experienced in customer service management with 6 years in the restaurant and hospitality industry. Effective at building highly-motivated teams, as well as leading cross- functional teams in a fast-paced environment. Strong administrative skills; including inventory management, accounts receivable, and employee/ customer records management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private Nanny

Childcare
01.2016 - Current
  • Implemented daily routines for optimal child development and created a structured environment.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Assisted with light housekeeping duties as well as running errands.

Restaurant General Manager

Pizza Hut
03.2017 - 09.2019
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional customer service
  • Organized incentive programs for recognition and motivation efforts for the team
  • Responsible for overseeing operations for the business ie: (P&L management, food safety, sales-forecasting, staffing
  • Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial report
  • Evaluated staff performance by monthly performance appraisals, and took corrective actions as needed
  • Ensured 100% customer satisfaction at all times
  • Investigated and resolved customer inquiries, solved any given issues, and provided new product information
  • Interviewed, hired, and trained new employees in relation to current staffing needs
  • Analyzed all timekeeping for employees daily and approved all overtime
  • Created weekly employee schedules in regards to sales and labor forecasting
  • Held weekly management meeting in order to maintain high performance
  • Communicated with vendors regarding food ordering, Pepsi ordering, uniforms, and restaurant supplies
  • Maintained cleanliness and presentation of the front and back of house
  • Helped drive sales goals and achieve monthly quotas
  • Developed and rolled out new policies
  • Trained, coached and mentor staff to ensure smooth adoption of new program
  • Enforce safety, health, and security rules
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Greeted and encouraged feedback from customers and used feedback to implement positive changes within the work place
  • Prepared training plans and conducted the on-boarding process for all new hires
  • Enforced all grooming and uniform standards were met in accordance to apparel requirement policies

Childcare Attendant

California Family Fitness
08.2017 - 03.2018
  • Supported the center''s mission of providing a safe, nurturing environment for children by maintaining cleanliness and organization.
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and educational games.
  • Promoted positive behavior among children by implementing consistent disciplinary techniques and fostering emotional intelligence.
  • Developed strong relationships with parents through open communication, addressing concerns promptly, and sharing daily updates on their child''s progress.
  • Administered first aid when necessary, ensuring the safety and well-being of all children under my care.
  • CPR/AED/FIRST AID certification

Shift Manager/Assistant Manager

Pizza Hut
09.2016 - 03.2017
  • Use of operational processes to deliver cleanliness, hospitality, accuracy, maintenance, product quality and speed
  • Be a visible coach to team members
  • Execute shift change and manage daily opening/closing to ensure readiness for revenue
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Register sales and cash out drivers
  • Work in production and service roles as needed
  • Maintaining fast and accurate service, positive guest relations, and ensuring products are consistent with company quality standards
  • Assist in Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Assist Restaurant Manager in recruiting, interviewing, and hiring team members
  • Conduct performance appraisals, take disciplinary action, motivate and train
  • Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete and timely execution of corporate & local marketing plans

Shift Manager

Papa John's Pizza
06.2013 - 09.2016
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Prepare for and recover from rushes.
  • Adjust prep plan and deployment as needed.
  • Execute shift change and manage daily opening/closing to ensure readiness for revenue.
  • Receive and transfer products according to procedures.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete and timely execution of corporate & local marketing plans

Education

Associate of Science - Nursing

Sacramento City College
Sacramento, CA
01.2025

Skills

  • Exceptional communication skills/ phone etiquette
  • Hospitality service expertise
  • Enthusiastic learner/ multitasker
  • Conflict resolution techniques
  • Attention to detail
  • Staff training/development
  • Inventory control and record keeping
  • Cash flow management
  • Staff scheduling and hiring
  • Operations Management
  • Food Preparation and Safety

Certification

  • SafeServ certification: Food Handling
  • CPR certification

Timeline

Childcare Attendant

California Family Fitness
08.2017 - 03.2018

Restaurant General Manager

Pizza Hut
03.2017 - 09.2019

Shift Manager/Assistant Manager

Pizza Hut
09.2016 - 03.2017

Private Nanny

Childcare
01.2016 - Current

Shift Manager

Papa John's Pizza
06.2013 - 09.2016

Associate of Science - Nursing

Sacramento City College

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Danielle Fjeldseth