Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Danielle Flanigan

Burlingame,CA

Summary

Reliable School Office Assistant with background in managing clerical tasks and coordinating school events. Equipped with strong organizational skills, knowledge of office procedures, and experience in handling confidential documents. Demonstrated ability to provide support to administrators, teachers, parents, and students effectively. Have contributed significantly in streamlining operations and improving process efficiency in past roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

School Office Assistant/Student Supervision Aide

Bayside Academy
San Mateo
02.2017 - Current
  • Answer incoming calls and direct them to the appropriate staff member.
  • Greet students, parents, and visitors to the office and provide assistance as needed.
  • Organize files for student records and ensure all records are up-to-date.
  • Respond to inquiries from students or parents regarding school policies or procedures.
  • Enter data into computer systems accurately in order to maintain updated records of student information.
  • Coordinate with internal departments on a variety of tasks related to school operations.
  • Handle confidential matters such as disciplinary actions with discretion.
  • Process applications from prospective students according to established guidelines.
  • Provide administrative support during registration periods by entering new student data into system.
  • Manage school and student records to maintain integrity and accessibility.
  • Perform administrative duties.
  • Maintain positive working relationship with fellow staff and management.
  • Contribute to positive, educational setting by delivering gentle discipline and promoting student success.
  • Establish positive relationships with students, parents, fellow teachers and school administrators.
  • Identify issues and utilize emotional intelligence and diplomatic communication to defuse.

Call Center Representative, Square

Maven Recruiting Group LLC
San Francisco, CA
08.2015 - 08.2016
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Education

Associate of Science - Administration of Justice

College of San Mateo
San Mateo, CA
06-2014

Skills

  • Strong written and verbal communication skills; adept at developing interpersonal relationships
  • Excellent organizational skills; able to prioritize multiple responsibilities and deadlines
  • Administrative duties including client reception, calendar management, accounts payable and data entry; various clerical duties as assigned
  • Competent in Microsoft Office, Salesforce software and Office Ally; quick to adapt to internal processing systems
  • Ability to manage research for specific projects and requests

Certification

  • Cosmetology License, 2014-present

References

References available upon request.

Timeline

School Office Assistant/Student Supervision Aide

Bayside Academy
02.2017 - Current

Call Center Representative, Square

Maven Recruiting Group LLC
08.2015 - 08.2016

Associate of Science - Administration of Justice

College of San Mateo

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Danielle Flanigan