Danielle Flores
Sunnyvale,CA
Summary
A passionate and dedicated professional with experience in research, crisis support, and direct patient care within the mental health field. Skilled in communication, data analysis, and program implementation. Seeking to leverage experience and educational background to contribute to a successful career in Social Work.
Overview
4
4
years of professional experience
Work History
Lead Eating Disorder Technician
Center for Discovery
Menlo Park, CA
06.2023 - Current
- Support patients during admission processes, ensuring smooth transitions into the program
- Effectively communicate with families and loved ones, fostering a supportive environment
- Complete admission tasks efficiently and document thoroughly in medical records
- Manage milieu to create a safe and therapeutic environment for patients
- Assist in implementing treatment plans, facilitating psychoeducational groups, and conducting daily progress assessments
- Provide support and guidance to patients through brief 'check-ins' to reinforce coping skills
- Assist with the discharge process to ensure a successful transition back to the community.
Helpline Associate
National Eating Disorders Association
Remote, CA
09.2022 - 06.2023
- Provided compassionate support and guidance to individuals reaching out to the helpline
- Responded to inquiries, resolved issues, and offered resources with professionalism and empathy
- Documented contact interactions and escalated complex situations to supervisors
- Facilitated helpline training and assessed volunteer readiness for advanced training opportunities
- Contributed to updating helpline training materials to reflect ongoing changes and improvements.
UROC Researcher
California State University, Monterey Bay
Seaside, CA
09.2020 - 05.2020
- Conducted research under professorial guidance, contributing to the Undergraduate Research Opportunities Center (UROC) program
- Analyzed both qualitative (interviews, transcripts) and quantitative data, interpreting non-numerical information
- Developed a research study based on a literature review, fulfilling undergraduate graduation requirements.
Education
Master of Social Work -
Aurora University
08.2025
Bachelor of Arts in Psychology -
California State University, Monterey Bay
06.2020
Skills
- Work Planning and Prioritization
- Workload Management
- Program Support
- Risk Mitigation
- Suicide Prevention
- De-Escalation Techniques
Timeline
Lead Eating Disorder Technician
Center for Discovery
06.2023 - Current
Helpline Associate
National Eating Disorders Association
09.2022 - 06.2023
UROC Researcher
California State University, Monterey Bay
09.2020 - 05.2020
Master of Social Work -
Aurora University
Bachelor of Arts in Psychology -
California State University, Monterey Bay
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