Summary
Overview
Work History
Education
Skills
Training
Timeline
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Danielle Flores

Richmond

Summary

Experienced customer service manager with a proven track record of success in both big box retail and food service industries. Deliver exceptional customer satisfaction, drive improvements to the bottom line, and successfully turn around underperforming operations. Recognized as a respected leader who builds and motivates customer-focused teams, fostering a shared commitment to achieving company goals. Lead by example, ensuring strict adherence to safety, security, quality, and store operations policies. Results-driven professional with a strong focus on leadership and achieving organizational objectives. Known for promoting team collaboration and consistently delivering high-quality outcomes. Adaptable to changing demands and skilled in strategic decision-making and conflict management.

Overview

20
20
years of professional experience

Work History

Loss Prevention Lead

The Gap Inc.
04.2011 - Current
  • Successfully resolved payment discrepancies through diligent research and clear communication with customers or financial institutions as needed.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Streamlined reporting processes to increase efficiency of incident documentation while still maintaining accuracy and thoroughness in record-keeping practices.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.

First Assistant Manager

Regal Entertainment Group
11.2004 - Current


  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.

Education

Bachelor of Science - Business Management

University of Phoenix
Phoenix, AZ
02-2024

Skills

  • Customer Satisfaction Enhancement
  • Business administration
  • Inventory control
  • Conflict resolution
  • Cost-Reduction Strategies
  • Order Fulfillment
  • Policy and procedure development
  • Risk management
  • Performance management
  • Policy enforcement

Training

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.

Timeline

Loss Prevention Lead

The Gap Inc.
04.2011 - Current

First Assistant Manager

Regal Entertainment Group
11.2004 - Current

Bachelor of Science - Business Management

University of Phoenix

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Danielle Flores