Summary
Overview
Work History
Skills
Timeline
Danielle Flores

Danielle Flores

San Jose,CA

Summary

Versatile and highly adaptable professional with extensive experience in administrative support, operations management, customer service, and entrepreneurship. Skilled in optimizing workflows, coordinating logistics, and implementing cost-saving strategies. Demonstrated expertise in business development, community outreach, and healthcare administration. A strategic thinker with a strong aptitude for problem-solving, negotiation, and cross-functional collaboration.

Overview

23
23
years of professional experience

Work History

Front Desk Representative

Bay Area Community Health
02.2025 - Current
  • Oversee front desk operations in a family medical clinic, managing patient check-ins, scheduling, and medical records
  • Process insurance verifications, authorizations, and billing inquiries while ensuring HIPAA compliance
  • Serve as a liaison between patients, medical staff, and administrative teams to streamline clinical workflows
  • Provide Spanish-language assistance, facilitating clear communication between patients and providers
  • Maintain inventory control of medical supplies, ensuring operational efficiency

Administrative Assistant/Receptionist/Office Manager

KIA Motors
04.2024 - Current
  • Greeting visitors: Welcoming guests and helping them navigate the office
  • Answering calls: Answering and directing calls, as needed
  • Handling mail: Receiving and delivering mail and packages
  • Scheduling: Scheduling meetings and appointments
  • Administrative support: Providing administrative support to employees, such as taking messages and dispatching deliveries
  • Other tasks: Making copies, planning travel arrangements, and preparing conference room
  • Financial help for the finance department
  • I'd help with title, transfers and mark ups on vehicles
  • Prepare financial documents such as reports and statements
  • Speak with bank regarding loans and customers
  • Help arrange and organize key fobs
  • Help with customer services reviews & cold calling
  • Do late night service pick up and tend to customers

Delivery Driver/Cashier

Frontera Radiators and auto Parts
12.2022 - 03.2024
  • Ensured timely and secure transportation of automotive parts across international and state lines, maintaining 100% on-time deliveries
  • Managed cross-border logistics, efficiently handling customs processes to prevent delays
  • Maintained a perfect driving record while covering long-distance routes between Mexico and the U.S
  • Assisted in warehouse operations, including inventory control, stocking, and order fulfillment to support smooth business operations
  • Provided cash-handling services, processing customer payments with accuracy and professionalism
  • Improved warehouse efficiency by organizing stock and streamlining checkout processes
  • Worked closely with clients to ensure customer satisfaction, resolving issues quickly and professionally

Delivery Driver/Cashier

AutoZone
03.2022 - 11.2023
  • Supervised daily store operations, inventory management, and team performance, ensuring high efficiency and customer satisfaction
  • Managed and executed timely deliveries of automotive parts to local commercial accounts, maintaining strong business relationships
  • Assisted in training and mentoring new employees, improving team productivity and service quality
  • Provided expert product knowledge to help commercial clients select the right parts, enhancing customer trust and retention
  • Maintained accurate cash handling and transaction processing, ensuring financial accuracy
  • Streamlined delivery routes to improve efficiency and reduce fuel costs, cutting down delivery time by 15 min
  • Ensured adherence to safety protocols while driving and handling automotive parts, contributing to a safe work environment

Founder - non profit

PAY IT FORWARD Tracy
03.2015 - 11.2018
  • I would do extreme couponing so on my spare time I wanted to help the community
  • Launched a non-profit initiative to provide essential resources to underserved families, partnering with businesses, shelters, and local organizations
  • Spearheaded fundraising campaigns, donation drives, and volunteer recruitment, expanding community impact
  • Facilitated financial literacy workshops, educating families on budgeting, couponing, and resource management
  • Advocated for social services, connecting individuals with housing assistance, employment programs, and support networks

Receptionist

PURRFECT AUTO SERVICE
09.2013 - 01.2015
  • Managed high-volume customer interactions, ensuring a professional and welcoming experience for all clients
  • Increased customer satisfaction and retention by providing clear estimates, repair updates, and excellent service
  • Handled cash, credit, and insurance payments with 100% accuracy, reducing discrepancies
  • Assisted in inventory tracking and ordering, ensuring essential parts were always in stock

English Teacher

Hatchioji minamino international school
06.2008 - 09.2013
  • Taught English as a Second Language (ESL) to both children and adults in classroom settings and private one-on-one lessons
  • Led summer group programs focusing on English conversation, pronunciation, and interactive learning
  • Designed personalized lesson plans and assignments to accommodate different learning styles

Front Desk Agent

Family supptive center
04.2008 - 06.2008
  • Provided administrative and clerical support for military personnel and their families
  • Assisted with data entry, document processing, and records management for military assistance programs
  • Scheduled appointments, processed benefits applications, and maintained confidential personnel records
  • Supported military family integration programs, connecting service members with housing, employment, and child care resources
  • Helped organize base-sponsored events, workshops, and informational sessions for military families
  • Balanced part-time employment with full-time parenting and newborn care, demonstrating adaptability and time management

Front Desk Receptionist

City of San Antonio
09.2002 - 01.2005
  • Checked in patients and residents at the Women's Shelter Dentistry Clinic, ensuring accurate medical record-keeping and HIPAA compliance
  • Assisted patients with insurance paperwork, appointment scheduling, and medical forms
  • Managed front desk operations at the Dwyer Avenue Center, a transitional housing facility for residents in need
  • Helped residents with phone messages, mail distribution, and general inquiries
  • Maintained confidential client records and assisted in coordinating support services

Skills

  • Cash register
  • Microsoft Office
  • Bilingual
  • Sales
  • Dealership experience
  • Management
  • Cash Handling management
  • Spanish
  • Medical office experience
  • Customer support
  • Forklift
  • Inventory control
  • Heavy lifting
  • Computer literacy
  • Dental Front Office
  • Dispatching
  • Dental receptionist
  • Delivery driver experience
  • Special education
  • Insurance Verification
  • Organizational skills
  • Driving
  • Personal assistant experience
  • Product management
  • Office experience
  • Warehouse experience
  • Multi-line phone systems
  • Marketing
  • Phone etiquette
  • Commercial driving
  • Financial services
  • Customer services
  • Front desk
  • Administrative experience
  • Time management
  • Microsoft Excel
  • Clerical experience
  • Dentrix
  • Epic

Timeline

Front Desk Representative - Bay Area Community Health
02.2025 - Current
Administrative Assistant/Receptionist/Office Manager - KIA Motors
04.2024 - Current
Delivery Driver/Cashier - Frontera Radiators and auto Parts
12.2022 - 03.2024
Delivery Driver/Cashier - AutoZone
03.2022 - 11.2023
Founder - non profit - PAY IT FORWARD Tracy
03.2015 - 11.2018
Receptionist - PURRFECT AUTO SERVICE
09.2013 - 01.2015
English Teacher - Hatchioji minamino international school
06.2008 - 09.2013
Front Desk Agent - Family supptive center
04.2008 - 06.2008
Front Desk Receptionist - City of San Antonio
09.2002 - 01.2005

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Danielle Flores