Danielle Flowers
San Bernardino,CA
Summary
Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. I strive to give forbes service in any situation, or environment that I am put in.
Overview
2
2
years of professional experience
Work History
Turqouise Premier Model/High Limit Server
San Manuel Casino
10.2022 - 10.2023
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shifts and events.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
Pool Deck/Restaurant Team Member
San Manuel Casino
03.2022 - 10.2022
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Processed casino comps and discounts properly.
Hostess
San Manuel Casino
06.2021 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
San Andreas High School
San Bernardino, CA06.2013
Skills
- Attention to Detail
- Forbes steps of service
- Reliable and Responsible
- Relationship Building
- Cooperative and Positive Attitude
- High-Volume Dining
- Cash Handling
- Reservations Management
- Server Support
- Team Collaboration
- Telephone Reception
- Guest Engagement
Accomplishments
- Achieved employee of the month multiple times by providing the best costumer service. Handled guest issues, and complaints with accuracy and efficiency.
Additional Information
I am a Forbes trained employee. I have worked with celebrities, high profile guest, and always provided the best service. I am a quick learner, i adapt well in all situations. I always want to see a business to do well, and I believe every person counts into making that happen. A true team member/leader.
Timeline
Turqouise Premier Model/High Limit Server
San Manuel Casino
10.2022 - 10.2023
Pool Deck/Restaurant Team Member
San Manuel Casino
03.2022 - 10.2022
Hostess
San Manuel Casino
06.2021 - 03.2022
High School Diploma -
San Andreas High School