Danielle Floyd
Edmond
Summary
A dynamic professional with a proven track record, excel in customer service and office administration. Leveraging strong problem-solving skills, Microsoft Office 365 proficiency, with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
I've significantly enhanced client relations and streamlined operations.
My ability to train and mentor staff, combined with a detail-oriented approach, drives efficiency and fosters a positive work environment.
Overview
10
10
years of professional experience
Work History
Adminsitrative Assistant
A & T Emporium, LLC
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
Event Planner
The Mansion at Terra Place
04.2022 - Current
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Established working relationships with clients by organizing various events.
- Corresponded with clients to answer questions and resolve issues.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Brainstormed and implemented creative event concepts and themes.
- Analyzed event costs to identify areas of improvement and cost savings.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Produced concept plans for high-profile corporate meetings and events.
Co-Owner
525 Realty Group, LLC
01.2015 - 09.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks.
- Trained employees and Realtors to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Create, review, correct, and advise in the Negotiation of all Residential, Land, New Construction, Farm and Ranch, and Commercial contracts for anywhere between 20-60 Realtors.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided Realtors and staff to maintain high productivity and performance metrics.
- Listing and under contract management
- Enter and maintain listing information in Real Estate websites.
- OKC Metro MLS, Greater Tulsa MLS, Stillwater MLS, and Northwest Association of Realtors MLS input and quality control
- Enter and maintain quality control of Dotloop
- Enter and maintain quality control of TransactionDesk
- Enter, schedule, and maintain showings with OKC metro MLS ShowingTime/Supra Lock, Greater Tulsa MLS ShowingTime / SentriLock, Stillwater ShowingTime / SentriLock, and Northwest Association of Realtors ShowingTime / Sentri Lock.
- Gather showing feedback and relay to sellers
- Input and maintain (CRM) Customer Relations Management System with Top Producer, MLS, and Contactually
- Maintain Zillow and Realtor.com
- Make Arrangement for Sign Placement and Pickup
- Maintain monthly Seller and Buyer Reports through Top Producer CRM and show assist
- Quality Control of Price Changes and Authorization
- Create Listing Books and Flyers
- Create Listing Presentation Books
- Advertising new listings, pending listings, sold listings, pending sales, and sold sales across all 525 Social Media platforms and mass e-mail system.
- Create Realtor Bios
- Reported issues to higher management with great detail.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Managed and maintained Microsoft Office 365 for the entire company
Co-Owner
RAF, LLC
02.2019 - 09.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
Administrative Assistance
Benjamin Floyd Homes, LLC
01.2018 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Quickbooks - maintained and input billing, invoicing, and payment collections
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Admistrative Assistant
Mariana, INC.
01.2015 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Create, review, correct, and advise in the Negotiation of all Residential, Land, New Construction, Farm and Ranch, and Commercial contracts for anywhere between 20-60 Realtors.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided Realtors and staff to maintain high productivity and performance metrics.
- Listing and under contract management
- Enter and maintain listing information in Real Estate websites.
- OKC Metro MLS, Greater Tulsa MLS, Stillwater MLS, and Northwest Association of Realtors MLS input and quality control
- Enter and maintain quality control of Dotloop
- Enter and maintain quality control of TransactionDesk
- Enter, schedule, and maintain showings with OKC metro MLS ShowingTime/Supra Lock, Greater Tulsa MLS ShowingTime / SentriLock, Stillwater ShowingTime / SentriLock, and Northwest Association of Realtors ShowingTime / Sentri Lock.
- Gather showing feedback and relay to sellers
- Input and maintain (CRM) Customer Relations Management System with Top Producer & MLS
- Maintain Zillow and Realtor.com
- Make Arrangement for Sign Placement and Pickup
- Maintain monthly Seller and Buyer Reports through Top Producer CRM and show assist
- Quality Control of Price Changes and Authorization
- Create Listing Books and Flyers
- Create Listing Presentation Books
- Advertising new listings, pending listings, sold listings, pending sales, and sold sales across all 525 Social Media platforms and mass e-mail system.
- Create Realtor Bios
- Reported issues to higher management with great detail.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Managed and maintained Microsoft Office 365 for the entire company
Education
GED -
General Educational Development Diploma
Edmond, OK01-2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Self-Motivated, self-directed, and highly detailed
- Team Player although an independent worker
- Trainable; willingness and desire to be trained
- Professional demeanor
- Motivated with the ability to exercise initiative and problem-solving skills
- Professional verbal and written communication skills
- Familiarity with general office equipment such as e-mail, fax, scanners, copiers, printers, and phones
- Administrative support
- Microsoft Word
- Microsoft outlook
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Verbal communication
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Meticulous attention to detail
- Multi-line phone systems
- Tech-Savvy
- Business administration
- Coordination
- Training and coaching
- Supervising staff
Timeline
Adminsitrative Assistant
A & T Emporium, LLC
05.2023 - Current
Event Planner
The Mansion at Terra Place
04.2022 - Current
Co-Owner
RAF, LLC
02.2019 - 09.2024
Administrative Assistance
Benjamin Floyd Homes, LLC
01.2018 - 08.2022
Co-Owner
525 Realty Group, LLC
01.2015 - 09.2024
Admistrative Assistant
Mariana, INC.
01.2015 - 10.2017
GED -
General Educational Development Diploma
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