DANIELLE FRANCIS
Geneva,IL
Summary
Results-driven professional with an entrepreneurial mindset, skilled in negotiation, marketing, and market analysis. Proven track record of improving client satisfaction and driving sales across multiple industries. Adept at leveraging technology to optimize processes and build lasting client relationships. A quick learner and critical thinker, committed to enhancing business growth and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Geneva Winery
Geneva, USA
04.2021 - Current
- Training Development: Revamped training programs to enhance staff proficiency and team performance.
- Process Optimization: Streamlined restock protocols and inventory systems to reduce inefficiencies and costs.
- Team Leadership: Led cross-functional teams to achieve goals, demonstrating leadership skills.
- Customer Experience Enhancement: Improved customer satisfaction through operational insights, ensuring service excellence.
- Strategic Problem-Solving: Identified bottlenecks and implemented solutions, driving operational success and scalable growth.
- Metrics-Driven Management: Established performance benchmarks and monitored KPIs to guide team improvements.
- Adaptable Communication: Communicated goals and provided feedback to diverse teams, ensuring alignment and accountability.
Real Estate Broker
Self-employeed
Geneva, IL
02.2023 - Current
- Negotiation Expertise: Facilitated successful agreements by aligning pricing and terms to benefit both parties.
- Client-Centric Approach: Cultivated lasting relationships with clients through exceptional service.
- Market Insights: Conducted market analysis and prepared reports, showcasing analytical skills.
- Networking & Community Engagement: Increased visibility through active participation in industry events.
- Transaction Oversight: Managed transactions from start to finish, applying organizational skills to complex processes.
- Technology Integration: Leveraged CRM systems, marketing platforms, and analytics tools to optimize workflows.
- Strategic Market Analysis: Delivered data-driven insights through market analysis and bid proposals, critical for industries requiring precise forecasting and planning.
Career Break: Family Management & Entrepreneurship
Self-employeed
Geneva, IL
01.2011 - 03.2021
- Managed household operations and budgeting for a growing family, including the challenge of raising three children in four years, while adjusting to a 40% reduction in income and navigating the associated financial and logistical changes.
- Operated an online clothing and resale business, overseeing all aspects while balancing family commitments.
- Represented the business at trade shows and networking events, delivering presentations and building relationships with suppliers and customers.
- Developed e-commerce strategies and marketing campaigns to drive sales and handled customer service, ensuring high levels of satisfaction and repeat business.
- Optimized financial management by tracking business expenses, setting budgets, and ensuring profitability while maintaining a focus on operational efficiency.
- Demonstrated resilience and adaptability in balancing the entrepreneurial venture with raising a young family, while consistently pursuing professional growth and learning opportunities.
Demand Manager/Warranty Administrator
Woodward MPC
Skokie, IL
04.2007 - 01.2011
- Forecast Development: Managed demand forecasts using SAP and Oracle, improving accuracy and supporting strategic decisions.
- Data Analysis: Created reports to evaluate forecast accuracy, implementing improvements to enhance performance.
- Stakeholder Collaboration: Led monthly reviews with stakeholders, aligning demand plans with supply chain goals—skills transferable to finance, engineering, SaaS, and project management.
- Cross-Functional Coordination: Worked with teams to synchronize operations with market demands, adaptable to roles in account management and operations.
- Inventory Optimization: Helped reduce excess inventory while maintaining customer service, relevant to medical, technical, and retail industries.
- Strategic Planning: Implemented data-driven strategies to balance operational goals with customer needs, applicable to project management and business development.
- Technology Integration: Used forecasting tools to provide actionable insights, valuable in data-driven industries like SaaS, technical sales, and engineering.
Honda Sales Consultant
Howard Cooper Honda
Ann Arbor, MI
03.2005 - 12.2005
- Built customer relationships through active listening and responding to individual needs, fostering loyalty and trust.
- Educated customers on car features, pricing, financing options, and warranties to ensure they made informed purchasing decisions.
- Guided customers in selecting the right vehicle based on their budget, lifestyle, and preferences, ensuring satisfaction and long-term loyalty.
- Negotiated prices with customers to ensure maximum profitability for the dealership while maintaining strong customer relationships.
Quality Engineering Intern
Alsons Corporate
Hillsdale, MI
05.2003 - 08.2003
- Developed training materials for internal staff related to product quality assurance processes, enhancing team knowledge and performance.
- Conducted time studies to identify the most efficient methods for assembly processes, improving productivity and reducing waste.
- Performed root cause analysis on non-conforming parts, identifying potential solutions and driving continuous improvement in quality.
- Ensured adherence to safety protocols when operating machinery, prioritizing workplace safety and compliance with regulations.
Education
Bachelor of Science - Industrial and Operations Engineering
UNIVERSITY OF MICHIGAN
ANN ARBOR, MISkills
- CRM software use
- Negotiation
- Presentation Skills
- Real Estate Marketing
- Marketing Development
- Client Relationship Management
- Quantitative Analysis
- Problem-Solving Abilities
- Time Management
- Team Building
- Reliability
- Proficient in Sales Strategies
- Microsoft Office Proficiency
- Pricing Strategy
- Verbal and Written Communication
- Service-Oriented Mindset
- Demand Forecasting
- Process Flows
- Management of Personnel Resources
- Professionalism
Accomplishments
- Top Sales Consultant July 2003
- Top Sales Consultant August 2003
Certification
- Licensed Real Estate Broker
- Certified Senior Real Estate Specialist (SRES)
Timeline
Real Estate Broker
Self-employeed
02.2023 - Current
Assistant Manager
Geneva Winery
04.2021 - Current
Career Break: Family Management & Entrepreneurship
Self-employeed
01.2011 - 03.2021
Demand Manager/Warranty Administrator
Woodward MPC
04.2007 - 01.2011
Honda Sales Consultant
Howard Cooper Honda
03.2005 - 12.2005
Quality Engineering Intern
Alsons Corporate
05.2003 - 08.2003
Bachelor of Science - Industrial and Operations Engineering
UNIVERSITY OF MICHIGAN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
- Adventure Seeker: Passionate about exploring new places and camping.
- Youth Sports Enthusiast: Loves basketball, cheerleading, hockey, and wrestling.
- Cultural Supporter: Avid supporter of music, theater, and the arts.
- Creative Spirit: Enjoys crafting delicious soups and embracing activities like crochet.
- Nature Lover: Appreciates trees, water, and breathtaking sunsets.
- Plant Collector: Loves naming each green friend.
- Family-Oriented: Cherishes close friendships and family, including my husband and three kids.
- Joyful and Playful: Always ready to laugh and enjoy life's little moments.
- Cheese Lover: Could happily live on cheese.
- Favorite Scents: Enjoys pine, ocean, campfire, lilacs, and nostalgic scents.
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offTeam Building / Company RetreatsHobbies and Interests
- Adventure Lover: Always exploring new places, camping, and enjoying nature’s beauty.
- Sports & Arts Enthusiast: Passionate about youth sports, music, theater, and the arts.
- Creative Cook: Known for crafting delicious soups and enjoying hands-on hobbies like crocheting.
- Family & Fun: Cherishes time with my husband, three kids, and friends, always ready for a laugh.
- Plant Collector & Cheese Lover: My plants have names, and cheese is my happy place.
- Scent Lover: Pine, ocean, campfire—nostalgic scents bring back the best memories.
References
References available upon request.
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