- Sharing travel tips and road trip itineraries, with a focus on adventure travel, camping, and outdoor recreation
- Amateur photography with a love for capturing nature, travel, and family moments
- Fundraising for local charities, schools, and community initiatives
- Exploring new cooking techniques and growing herbs and vegetables at home
- Passionate about holistic wellness—balancing physical, mental, and emotional health
- Enjoy crocheting, painting, and other creative crafts
- Hands-on with DIY and home improvement projects
- Avid strategy game enthusiast and puzzle solver
- Active supporter of youth sports and performing arts, including basketball, lacrosse, hockey, marching band, and cheer
- Lifelong reader with a focus on personal growth and development
Hi, I’m
Danielle Francis
Client Relations | Account Manager | Sales Engineer | Operations Specialist | Project Coordinator | Engineering Support Specialist
Geneva,IL
Summary
Resourceful and analytical professional with a BSE in Industrial & Operations Engineering and over a decade of experience in account management, sales support, quality systems, and process improvement. Skilled in effectively bridging technical and non-technical teams, cultivating client relationships, and enhancing operational efficiency. Recognized for possessing strong emotional intelligence, adept multitasking abilities, and a relentless commitment to achieving desired outcomes. Excited to rejoin the workforce on a full-time basis and bring valuable contributions to a purpose-driven team.
Overview
21
years of professional experience
3
Certifications
1
Language
Work History
MPC
ISO Quality Auditor (Contract)
02.2025 - Current
Job overview
- Conducted ISO 9001 audits across manufacturing facilities.
- Delivered findings and corrective action plans aligned with customer and regulatory requirements.
- Collaborated with internal teams to improve audit readiness and continuous improvement processes.
Self-employeed
Career Pause + Independent Contracting Work
01.2011 - 02.2025
Job overview
- I took an intentional career pause to care for my young children while maintaining flexible professional roles.
- Managed real estate projects, including marketing, contract negotiation, and client support.
- Served as Assistant Manager at Geneva Winery, overseeing events, staff scheduling, and guest services.
- Operated a small travel business and resale shop, building skills in logistics, e-commerce, and CRM.
- Demonstrated project leadership, adaptability, and client relationship skills during a career break.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Woodward, Inc.
Aftermarket Demand Manager
01.2010 - 01.2011
Job overview
- Led demand forecasting and inventory planning, aligned with customer needs and production schedules.
- Partnered with procurement and operations teams to streamline fulfillment and on-time delivery.
- Used historical data and usage trends to increase forecast accuracy and supplier performance.
- Interacted with sales and marketing teams to understand demand forecast drivers.
- Managed inventory flow to meet inventory turn goals.
Woodward, Inc.
Technical Manual & Warranty Administrator
04.2007 - 01.2010
Job overview
- Created and maintained technical documentation in collaboration with engineers and QA.
- Managed warranty tracking and response systems, improving service timelines.
- Supported ongoing improvements through documentation updates and customer feedback.
Various
Account Management & Sales Support Roles
01.2005 - 01.2007
Job overview
- Built client relationships and achieved sales goals in B2B and B2C environments.
- Delivered customer-focused solutions, and managed sales cycles from prospect to close.
- Roles included: Account Manager (CareerBuilder), Sales Representative (TransNational), and Honda Sales Consultant.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
University of MichiganAnn Arbor, MI
Bachelor of Science in Engineering (BSE) from Industrial & Operations Engineering
12-2003
University Overview
- Emphasis on human systems integration, data analysis, and operational efficiency.
- Worked 20–30 hrs/week while in school to reduce student debt and develop time management skills.
- Completed Quality Engineering Internship and supported training, inspections, and improvements.
Skills
Certifications And Technical Tools
- ISO 9001:2015 Internal Auditor
- AS9100D
- Salesforce
- SAP
- Oracle
- Microsoft Excel
- CRM & ERP Systems
- Documentation Control
- Quality Auditing
Accomplishments
- Improved demand planning and forecasting accuracy, leading to better inventory management
- Managed supplier relationships to ensure on-time delivery of components
- Developed repair performance metrics to track operational efficiency
- Trained sales teams on CRM and sales forecasting processes
- Created procedural manuals to standardize engineering and proposal workflows
- Conducted cold calls and client meetings, consistently meeting or exceeding sales targets
- Supported aftermarket sales for OEM and airline clients, contributing to revenue growth
- Acted as a liaison between engineering and customers to improve communication and project outcomes
- Ran an online resale business, handling inventory, marketing, and customer service
- Managed family budgeting during career breaks, adjusting for income changes and additional expenses
- Planned and coordinated travel and events, including group trips and destination weddings
- Adapted to fast-paced environments and managed multiple priorities reliably
- Collaborated effectively across teams and departments
- Coordinated complex calendars and schedules
Engineering & Operations:
Sales & Customer Support:
Entrepreneurship & Management:
General Skills:
Affiliations
Affiliations
- National Association of Realtors (NAR)
- Realtors Association of the Fox Valley (RAFV)
- Active Member, Moose Lodge
- Youth Sports Volunteer — Hockey, Cheer, Lacrosse
- Marching Band and Theater Volunteer
Certification
Illinois Real Estate License
Interests
Timeline
AS9100D Quality Management System (Aerospace) — Certified/Trained
03-2025
ISO Quality Auditor (Contract)
MPC
02.2025 - Current
Seniors Real Estate Specialist (SRES) Designation
03-2024
Illinois Real Estate License
02-2023
Career Pause + Independent Contracting Work
Self-employeed
01.2011 - 02.2025
Aftermarket Demand Manager
Woodward, Inc.
01.2010 - 01.2011
Technical Manual & Warranty Administrator
Woodward, Inc.
04.2007 - 01.2010
Account Management & Sales Support Roles
Various
01.2005 - 01.2007
University of Michigan
Bachelor of Science in Engineering (BSE) from Industrial & Operations Engineering
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