Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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DANIELLE FRANKE

Summary

Graduate with an English and Creative Writing bachelor's degree and substantive experience in multiple fields, including writing, editing, and client communication. Veterinary professional with knowledge and extensive experience safely handling and directing patient's medical treatments and procedures. Companionate approach to communication and patient care with a desire to further a career in community-centered operations.

Overview

7
7
years of professional experience

Work History

Veterinary Assistant

Kenwood Pet Clinic
12.2021 - Current
  • Complete extensive reception tasks daily, in multiple databases
  • Communicate with clients via email, phone, and in-person regarding their pet’s medical care
  • Mentor and onboard new employees
  • Edit website and email templates
  • Assisted veterinarians during examinations and procedures, ensuring patient comfort and safety.

Central Service Desk Agent

Hamline University
10.2018 - 05.2021
  • Corresponded with students, staff, faculty, and alum about technology and campus concerns via phone, email, and in-person
  • Collaborated with IT teams to escalate unresolved incidents
  • Provided training and support to new team members on service desk procedures and tools.
  • Managed ticketing system, ensuring timely resolution of requests within service level agreements.

Student Editor

Runestone Journal
01.2020 - 01.2021
  • Reviewed and scored weekly fiction, creative nonfiction, and poetry submissions
  • Finalized publications before deadline
  • Promoted journal on social media and on-campus
  • Wrote and published engaging blog posts on journal's website

Education

Bachelor of Arts - English And Creative Writing

Hamline University
Saint Paul, MN
05-2021

Skills

  • Writing and editing in multiple genres
  • Working on remote and in-person teams
  • Employee onboarding
  • Time management
  • Effective communication
  • Proficiency in MacOS, Microsoft Word, Adobe Acrobat, Avimark

LANGUAGES

English (Fluent)
Spanish (Basic)

Timeline

Veterinary Assistant

Kenwood Pet Clinic
12.2021 - Current

Student Editor

Runestone Journal
01.2020 - 01.2021

Central Service Desk Agent

Hamline University
10.2018 - 05.2021

Bachelor of Arts - English And Creative Writing

Hamline University