Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Frederick

Allentown,Pennsylvania

Summary

I am an energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Server

Cheesecake Factory Inc
Allentown, Pennsylvania
04.2024 - Current
  • Maintained records of transactions made during shift as required by law or company policy.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Presented menus and answered questions regarding items.
  • Took orders from customers accurately and in a timely manner.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Student Medical Assistant

BTI
Allentown, Pennsylvania
03.2024 - Current
  • Provided education on health topics such as nutrition, exercise, and disease prevention.
  • Organized supplies and inventory control of medications in the clinic.
  • Conducted vision testing using Snellen charts and other diagnostic equipment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared examination rooms prior to patients' arrival including stocking supplies, setting up instruments, and ensuring privacy curtains were closed.
  • Compiled reports summarizing patient visits for review by physicians or administrators.
  • Performed EKG tests, vital signs measurements, and blood draws for lab work.
  • Sterilized medical instruments between uses according to established protocols.
  • Prepared treatment rooms for patient examinations.
  • Participated in continuing education programs related to medical assisting duties.

Server

Sports Social
Allentown, Pennsylvania
05.2022 - 10.2023
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Informed customers of daily specials and signature menu items.
  • Took orders from customers accurately and in a timely manner.

Lead Server

Red Crab Seafood
Allentown, Pennsylvania
07.2020 - 05.2022
  • Worked with management to coordinate special functions and events.
  • Developed rapport with regular customers to encourage repeat business.
  • Filled condiments and napkin containers during slack periods.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Processed guest checks using POS system accurately.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.

Education

M.A - Medical Assistant

BTI
Allentown
04-2025

Some College (No Degree) - Child Care

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Supply restocking
  • Team member support
  • Daily specials memorization
  • Food safety
  • Exceptional customer service
  • Calm demeanor
  • Guest relations management
  • Positive guest interactions
  • Inventory management
  • Relationship management
  • Cleanliness standards
  • Professional appearance
  • Allergy awareness
  • Performance improvement
  • Positive and professional

Accomplishments

  • Bloodborne pathogen certification
  • First aid certified
  • CPR certified
  • Heartcode BLS certifed
  • Vaccine training
  • PPE training

Timeline

Server

Cheesecake Factory Inc
04.2024 - Current

Student Medical Assistant

BTI
03.2024 - Current

Server

Sports Social
05.2022 - 10.2023

Lead Server

Red Crab Seafood
07.2020 - 05.2022

M.A - Medical Assistant

BTI

Some College (No Degree) - Child Care

Lehigh Carbon Community College

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Danielle Frederick