Danielle Gaffney
Albany,WI
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with 10+ years of related experience and excellent conflict management, planning and problem-solving abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Office Specialist
Green County Human Services Deptment
Monroe, WI
01.2025 - Current
- Reviewed MLS listings daily to ensure up-to-date information.
- Forwarded agency emails for prompt responses.
- Attended monthly board meetings and documented meeting minutes.
- Managed reception desk operations, providing assistance to visitors.
- Handled agency benevolence account, ensuring accurate records.
- Restocked soda machines to maintain availability.
- Completed background checks for new hires to ensure compliance.
- Maintained employee files and agency vehicles in organized condition.
Economic Support Specialist
Rock County Human Services
Janesville, WI
05.2019 - 12.2024
- Conducted applicant interviews to verify income levels and obtain documentation.
- Investigated discrepancies between reported incomes and multiple income sources.
- Maintained accurate client interaction records promptly and efficiently.
- Assisted clients in completing forms related to cases.
- Managed case files, entered data into automated systems, and monitored client accounts.
- Provided customer service by responding to client inquiries on benefit eligibility and determination.
- Checked applications for fraud indicators and reported suspicions to relevant authorities.
- Trained new staff members on agency procedures and guidelines.
Disability Examiner
State of Wisconsin
Madison, WI
09.2013 - 05.2019
- Assessed applicants' ability to engage in substantial gainful activity through medical evidence evaluation.
- Maintained current knowledge of evolving regulations affecting disability determination processes.
- Reviewed medical evidence to evaluate claimant eligibility for disability benefits.
- Analyzed complex cases with multiple impairments impacting work capacity.
- Interpreted laws, regulations, and policies to determine disability benefit eligibility.
- Compiled comprehensive case files containing essential information for eligibility determinations.
- Drafted detailed reports summarizing case review findings and decisions.
- Collaborated with healthcare professionals to gather additional relevant information regarding claimants.
Key Holder
Dollar General
Albany, WI
01.2016 - 04.2016
- Maintained store image through diligent housekeeping practices.
- Verified register tills for accuracy at shift start and end.
- Executed daily banking duties, including deposits and withdrawals.
- Reconciled daily sales receipts with cash drawer for precision.
- Delivered exceptional customer service by greeting customers warmly and addressing inquiries promptly.
- Replenished merchandise displays to ensure optimal presentation.
- Received vendor shipments and organized products in designated locations.
- Managed key holder responsibilities, ensuring timely store openings and closures.
Disability Support Specialist
Hewlett Packard, HP
Madison, WI
07.2008 - 09.2013
- Facilitated effective clinical and technical customer relationships through targeted external communications.
- Coordinated cross-departmental efforts to enhance workflow efficiency.
- Developed comprehensive training materials for new hires on company procedures.
- Maintained precise records of customer interactions and feedback for quality assurance.
- Utilized document management system to ensure organized, accessible company files.
- Exhibited strong telephone etiquette while managing challenging calls.
- Answered incoming calls, providing information, taking messages, or transferring to appropriate personnel.
- Processed referrals from internal and external sources to streamline client onboarding.
Sales Representative
Gander Mountain
Madison, WI
10.2006 - 07.2008
- Processed customer transactions with high accuracy and efficiency.
- Organized store layout by returning merchandise and restocking displays.
- Participated in weekly team meetings to align on goals and strategies.
- Utilized up-selling techniques to enhance transaction value.
- Computed purchases while processing cash and credit payments accurately.
- Greeted customers to assess needs and provide tailored assistance.
- Trained new employees on sales floor procedures for seamless integration.
- Maintained store cleanliness by cleaning shelves, counters, and tables.
Education
Medical Billing And Coding
University of Wisconsin-Whitewater
Whitewater, WI10-2025
High School Diploma -
Oregon High School
Oregon, WI08-2006
Skills
- Resource advocacy
- Recordkeeping
- Public assistance programs
- Customer service and assistance
- Caseload Management
- Effective Communication
- Time Management
- Multitasking
- Teamwork and Collaboration
Timeline
Office Specialist
Green County Human Services Deptment
01.2025 - Current
Economic Support Specialist
Rock County Human Services
05.2019 - 12.2024
Key Holder
Dollar General
01.2016 - 04.2016
Disability Examiner
State of Wisconsin
09.2013 - 05.2019
Disability Support Specialist
Hewlett Packard, HP
07.2008 - 09.2013
Sales Representative
Gander Mountain
10.2006 - 07.2008
High School Diploma -
Oregon High School
Medical Billing And Coding
University of Wisconsin-Whitewater