Danielle Galloway
Miamisburg,OH
Summary
Team player with a versatile background in Guest Services Management, Mortgage servicing, Insurance support services, Research, Conflict resolution, Leadership. Cognitive flexibility & Critical thinking.
Overview
24
24
years of professional experience
Work History
Member Care Representative
Mycumortgage
Beavercreek, OH
09.2025 - Current
- Assists partner credit unions, and their members by providing comprehensive support for mortgage products and services, enhancing member understanding and resolving inquiries efficiently.
- Offer guidance and education during the loan delinquency cycle according to risk mitigation policies, while coaching members thru hardship assistance, and setting up payment plans.
Senior Compliance Analyst QC
Covius Services LLC
Remote, Remote
09.2024 - 05.2025
- Review servicing insights and systems, documentation to analyze and validate compliance with federal, state, and other regulations as well as servicing standards set by client-defined service level agreement.
- Use Critical Thinking to assess and or analyze the compliance to regulations thru out the loan processing of adherence to regulations and document findings for client.
- Perform Quality Reviews to ensure final results of the analytical evaluations meet the comprehensive requirements for risk assessment and data accuracy.
- Also a Compliance Analyst for Covius from October 2020 thru December 2021.
Customer Service Versatile
USPS, Boyne MNTN Resort, Panera Bread, Ricoh
Michigan And Ohio
10.2015 - 04.2019
- Proven ability to learn quickly and adapt to new situations.
- Managed cash drawer and balanced daily sales reports consistently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Team Leader SPOC, Default Mortgage Servicing
PNC
Miamisburg, OH
05.2009 - 10.2015
- Design, and or facilitate training/coaching.
- Assist management in generating and analyzing reports.
- Subject Matter Expert, primary response for conflict resolution thru Data Research and Communication.
- Team Engagement, Training & Development & Coaching Team performance, SLA metrics & Work flow.
- Worked closely with the Credit Analyzers: Obtained & reviewed financial documents.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Shift Supervisor and Trainer
Darden Restaurants, Olive Garden
Miamisburg, OH
05.2002 - 05.2004
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance for improved outcomes.
Education
High School Diploma -
American High School
Lansing, ILSkills
- Review servicing insights and systems, documentation to analyze and validate compliance with federal, state, and other regulations as well as servicing standards
- Critical thinking for the evaluation of compliance analysis results, or the analysis of reports Able to keep abreast with trends to assess necessary process gaps and or procedural improvements
- Web Direct, Director, Speed Pay Quick Collect, Skip Trace, CMS, Workforce Management, Pathfinder, Service Central, SSF, AWF, Rumba, Appian, Client Source, POS systems
- Guest Services for Hospitality, Restaurant all roles and management Food Safety, Manage Guest Flow, Prioritization while attentive to needs of guests and team
- Cash handling management, Payment Services
Timeline
Member Care Representative
Mycumortgage
09.2025 - Current
Senior Compliance Analyst QC
Covius Services LLC
09.2024 - 05.2025
Customer Service Versatile
USPS, Boyne MNTN Resort, Panera Bread, Ricoh
10.2015 - 04.2019
Team Leader SPOC, Default Mortgage Servicing
PNC
05.2009 - 10.2015
Shift Supervisor and Trainer
Darden Restaurants, Olive Garden
05.2002 - 05.2004
High School Diploma -
American High School