Danielle Gambino
North Arlington,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Accounts Onboarding Supervisor
Deliveright Logistics
01.2020 - 01.2023
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Regional Customer Service Manager
Deliveright Logistics
01.2015 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant/Field Support
Restoration Hardware
01.2012 - 01.2014
- Supported other sites in the West and East Coast to ensure accurate results in all aspects of reporting, and daily numbers
- Overseen all inventory on site and in transit
- Trained upcoming managers and clericals to ensure they are familiar with all processes required for the position
- Tracked all difficult deliveries (ex
- Extra men required,additional supplies/tools needed on site) to enhance customer service
- Reported directly to the CEO and General manager of Restoration Hardware
Returns Lead
Restoration Hardware
01.2014 - 01.2015
- Overseen 10 associates
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- In charge of all inventory entering and leaving the building
- Responsible of all incoming UPS packages (signed and checked quantities)
- Created multiple spreadsheets in Excel for organization
- Tracked all customers orders until completion
- Loaded trailers accordingly to ensure all units arrived at our local distribution center
- Managed all live inventory to reduce shrink
- Spoke to our Delivery and Support team in California daily
- I was the first person in this position to have 100% shrink in my first quarter after my promotion
- During that time, our warehouse shipped over a 100 perfect trailers containing approximately 40,000 units of inventory for my Market
Customer Service Representative
N.E.T, National Electronic Transit
01.2009 - 01.2012
- Acquire Certificate of Insurances for deliveries in NY/NJ/PA area
- Trained with our partnering insurance company to obtain information regarding
- C.O.I's for building restrictions
- Trained 10 associates on the Certificate Of Insurance process
- Aide customers with with specific needs or requests such as scheduling deliveries
- Remind customers of shipment arrivals and times
- Coordinated incoming shipments
- Tracked trailer ETA's and scheduled incoming product from our distribution center
- Filed all delivery documents in chronological order
Education
Bergen Community College
Paramus, NJHigh School Diploma -
Lyndhurst High School
Lyndhurst, NJ2008
Skills
- Data Communications
- Clerical Support
- Document Organization
- Explaining Policies
- Improvement Recommendations
- Workflow Processes
- Organizational Systems
- Customer Satisfaction
- Office Organization
- Service Quality
Timeline
Accounts Onboarding Supervisor
Deliveright Logistics
01.2020 - 01.2023
Regional Customer Service Manager
Deliveright Logistics
01.2015 - 01.2020
Returns Lead
Restoration Hardware
01.2014 - 01.2015
Administrative Assistant/Field Support
Restoration Hardware
01.2012 - 01.2014
Customer Service Representative
N.E.T, National Electronic Transit
01.2009 - 01.2012
Bergen Community College
High School Diploma -
Lyndhurst High School
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