Danielle Garcia
Aurora,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with multiple systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Client Engagement Specialist
Mile High Behavioral Health Care
Denver, CO
10.2023 - Current
- Developed and maintained relationships with clients to ensure satisfaction.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted initial eligibility screenings for Medicaid applicants.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Provided crisis intervention services when needed.
- Greeted customers warmly and made them feel welcome.
Administrative Assistant
GROUND Engineering Consultants
Commerce City, CO
04.2021 - 08.2023
- Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
- Verified accuracy and completeness of invoices prior to payment processing.
- Edited and proofread all documents prior to submission.
- Developed detailed outlines for each proposal section to ensure clarity and accuracy.
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
Customer Service Coordinator
Golden West Plumbing & Heating
Denver City, CO
09.2019 - 03.2021
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Coordinated with other departments regarding resources needed for specific projects.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Insurance Coordinator
Comfort Dental Braces
Lakewood, CO
12.2016 - 04.2018
- Created monthly summaries detailing key performance metrics associated with the company's insurance operations.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
- Verified patient insurance coverage and eligibility for dental services.
- Provided technical assistance to staff members regarding insurance filing procedures.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Education
GED -
Ridge View Academy
Denver, CO01-2008
Some College (No Degree) - Business Management
Westwood College - Denver North
Denver, COSkills
- Proposal Writing
- Data Entry
- Filing
- Scheduling
- Invoice Processing
- Calm Under Pressure
Timeline
Client Engagement Specialist
Mile High Behavioral Health Care
10.2023 - Current
Administrative Assistant
GROUND Engineering Consultants
04.2021 - 08.2023
Customer Service Coordinator
Golden West Plumbing & Heating
09.2019 - 03.2021
Insurance Coordinator
Comfort Dental Braces
12.2016 - 04.2018
GED -
Ridge View Academy
Some College (No Degree) - Business Management
Westwood College - Denver North
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