Danielle Garcia

• Implement feedback mechanisms to enhance team performance and service delivery
• Address diverse customer inquiries promptly and professionally, offering tailored support and recommendations while staying informed on product and service updates.
• Ensure prompt handling of telephone calls to minimize 20% of wait times.
• Resolve complaints empathetically, fostering loyalty and repeat business.
• Exceed performance metrics, earning recognition as a top performer within the team.

Part- Time Position

• Market Analysis in cyber defense technologies: Detection, Threat intelligence and insider threat.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Target Market Analysis
• Competitive Analysis
• Identify potential costumers and conduct costumer interviews.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

• Enhanced market intelligence by conducting thorough research and analysis of industry trends in 3D printing technology.
• Optimized marketing strategies for increased sales through comprehensive competitor analysis.
• Streamlined data collection processes by implementing efficient survey methodologies.
• Delivered concise presentations on key findings, providing valuable recommendations to stakeholders and clients.

• Wrote engaging and successful marketing, advertising, and website blueprints.
• Enhanced digital marketing initiatives with the implementation of advanced targeting techniques and optimization strategies.
• Improved campaign effectiveness via comprehensive data analysis and KPI identification
• Established and managed relationships with external data providers and research vendors.
• Analyzed data to uncover insights and identified key opportunities to inform strategic decisions.

• Crafted and enhanced corporate brand identity through strategic media and public engagement initiatives.
• Formulated and executed project and organizational vision, strategies, and tactics to achieve overarching objectives.
• Managed social media platforms, ensuring alignment with branding and trending topics. Offered strategic counsel to senior leadership on public relations matters, contributing to overall business strategy.
• Directed crisis communications and media relations efforts during challenging circumstances.
• Organized and executed successful PR events, enhancing organizational visibility and reputation.