Danielle Garza
Houston,TX
Summary
Sales support manager/ customer service manager with 5+ years of experience excels in leading high-performing teams to exceed company goals through strategic planning and efficient task execution. Proficient in Vendor Management software, Microsoft suite, salesforce, SAP, and QuickBooks, adept at optimizing workflow and enhancing organizational efficiency. Committed to fostering team growth and enhancing customer satisfaction, poised to drive visionary changes and achieve new levels of success.
Overview
5
5
years of professional experience
Work History
Client Coordinator Supervisor
Ernest Packaging Solutions
12.2022 - Current
- Lead and manage a high-performance team to ensure efficient execution of tasks, including order processing, returns handling, credits management, and billing adjustments
- Proactively address and resolve customer concerns to uphold a positive brand image and enhance overall satisfaction
- Develop and implement Standard Operating Procedures (SOPs) to optimize workflow and enhance organizational efficiency
- Collaborate with senior leadership to develop and execute strategic plans to exceed company goals and quotas
- Oversee onboarding, training, and development programs to foster team growth and proficiency.
Client Coordinator Lead
Ernest Packaging Solutions
01.2022 - 12.2022
- Conducted comprehensive training sessions and managed the onboarding process for new sales representatives and client coordinators
- Managed product procurement, including strategic sourcing, cost comparisons, and vendor verification
- Anticipated and addressed potential challenges to ensure smooth operations for clients and internal teams.
Client Coordinator
Ernest Packaging Solutions
07.2020 - 01.2022
- Managed order processing, quotations, confirmations, and follow-ups to ensure timely completion
- Facilitated client onboarding processes to ensure high levels of customer satisfaction.
Office Manager
Halcyon Technologies
07.2019 - 07.2020
- Responded to client inquiries and scheduled installation meetings for technicians and sales leaders
- Managed requisitions, order statuses, and staged installations
- Handled Accounts Receivables, PNL reconciliation, and invoicing
- Cultivated strong relationships with vendors and clients.
Outside Sales Representative
Signarama
01.2019 - 07.2019
- Built and nurtured client relationships, exceeding sales goals
- Managed projects, estimates, and purchase orders
- Generated new business and maintained client retention.
Education
Diploma -
Starr’s Mill High School
Basic Courses -
Gainesville State College
Real Estate License -
Champions School of Real Estate
Skills
- SAP
- Microsoft Suite (Outlook, Excel, PowerPoint, Word, Teams)
- Detail-oriented mindset
- Strong Organization
- Time management expertise
- Exceptional written and verbal communication
- Community Outreach
- Interviewing skills
- Client meetings
- Interpersonal proficiency
Timeline
Client Coordinator Supervisor
Ernest Packaging Solutions
12.2022 - Current
Client Coordinator Lead
Ernest Packaging Solutions
01.2022 - 12.2022
Client Coordinator
Ernest Packaging Solutions
07.2020 - 01.2022
Office Manager
Halcyon Technologies
07.2019 - 07.2020
Outside Sales Representative
Signarama
01.2019 - 07.2019
Diploma -
Starr’s Mill High School
Basic Courses -
Gainesville State College
Real Estate License -
Champions School of Real Estate