Danielle Gates
Cheyenne,WY
Summary
Talented professional, knowledgeable leader, and dedicated problem solver. Bringing years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Good team management skills and a motivational approach to building morale and team building. Writes, implements, and manages effective scheduling policies for all types of appointments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Licensed Pharmacy Technician
DLH Solutions, Inc - Meds By Mail
10.2022 - Current
- 40 hours a week
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counseled customers on medications and appropriate dosage.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers all while applying exceptional customer service to an average of 75 to 100 clients a day.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilizing exemplary customer service with an emphasis on problem-solving with both verbal and written communications.
- Escalating client questions and concerns to the appropriate supervisor when requested.
- Replenishing prescriptions for patients upon verbal and written requests.
- Electronically transmitting new prescriptions to the appropriate provider with a high level of accuracy.
- Locating prescriptions through multiple system programs and ensuring estimated time of delivery and locating packages being shipped from the United States Postal Service and UPS.
- Efficiently organizing and sorting incoming correspondence from providers and patients and effectively utilizing specialized equipment to process large amounts of outbound correspondence monthly.
- And using advanced and effective communication throughout the entire tour with both my peers and superiors.
Licensed Pharmacy Technician
State Of Wyoming - Department Of Health
04.2021 - 10.2022
- 30 hours a week
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted, measured, and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Managed opening and closing duties for pharmacy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Developed and implemented improvements to pharmacy organization system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Insurance Agent
Farmers Insurance Company
03.2017 - 03.2021
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Finalized sales and collected necessary deposits.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Collected premiums on or before the effective date of coverage.
Customer Service Representative
Verizon Wireless Communications
11.2014 - 03.2017
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
Education
Associate of Applied Science -
Southern New Hampshire University
No Degree - General Studies
The Redcross
C.N.A. Certificate -
Laramie County Community College
Excel, PowerPoint, Access, and Microsoft Word - undefined
Laramie County Community College
Skills
Experienced in Microsoft Office, Excel, Word, Access, PowerPoint, and Outlook software
Multi-line phone system
Responsible for daily reports and document preparation
Experience in verbal and written communication skills
Strong focus on customer service
Supervised 15-plus employees
Records maintenance (electronic/hardcopy)
Patient Confidentiality
Problem-Solving Skills
Retail Inventory Management
Employee Training
Client Relations
Leads Prospecting
Client Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Pharmacy Technician
DLH Solutions, Inc - Meds By Mail
10.2022 - Current
Licensed Pharmacy Technician
State Of Wyoming - Department Of Health
04.2021 - 10.2022
Insurance Agent
Farmers Insurance Company
03.2017 - 03.2021
Customer Service Representative
Verizon Wireless Communications
11.2014 - 03.2017
Associate of Applied Science -
Southern New Hampshire University
No Degree - General Studies
The Redcross
C.N.A. Certificate -
Laramie County Community College
Excel, PowerPoint, Access, and Microsoft Word - undefined
Laramie County Community College
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