Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Gaynor

Suitland,MD

Summary

Welcoming Front Desk Associate with over ten years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Gateway Inn And Suites
Bolling AFB, DC
04.2011 - Current
  • Answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention.
  • Uses internal software to process reservations, check-ins and check-outs.
  • Accepts reservations over phone, in person and via computer for guests and provide confirmation information.
  • Enters and updates sensitive customer information during check-ins and room changes.
  • Updates customer accounts with add-on room charges, minibar use and room service bills.
  • Answers guest questions and referred to local points of interest.
  • Liaise with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Introduces customers to resort amenities with pleasant and helpful demeanor.
  • Plans coverage needs and organized services to support incoming special events.
  • Collects room deposits, fees and payments.
  • Reports facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintains cleanliness and organization of front desk area.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

High School Diploma -

Spingarn Senior High School
Washington, DC
06.1989

Skills

  • Check In and Check Out Procedures
  • Invoicing and Billing
  • Customer Service
  • Room Key Issuance
  • Reservations Management
  • Guest Registration
  • Microsoft Office
  • Administrative Support
  • Staff Training
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Supply and Materials Oversight
  • Cash Handling
  • Email and Telephone Decorum

Certification

  • Certified Front Desk Associate, Gateway Inn and Suites - 11/2013

Timeline

Front Desk Associate

Gateway Inn And Suites
04.2011 - Current

High School Diploma -

Spingarn Senior High School

Similar Profiles

CREATE PROFILE
Danielle Gaynor