Danielle Gehr
Manchester
Summary
IT Application Support Specialist skilled in application troubleshooting and customer relationship management. Improved user experience through effective problem resolution and collaboration with development teams, enhancing application functionality and satisfaction. Leverages data analysis to deliver impactful solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Application Support Specialist
Cornerstone Building Brands
Londonderry
12.2024 - 03.2026
- Collaborated with development teams on system updates and enhancements, improving application functionality.
- Troubleshot software issues, resolving user inquiries to enhance user experience.
- Provided technical support to application users across multiple departments, ensuring timely resolution of issues.
Lead ERP Master Data Specialist
Cambridge Isotope Laboratories Inc.
Tewksbury
05.2024 - 09.2024
- Utilized advanced data analytics tools to create visualizations that informed strategic decisions.
- Streamlined master data management by developing and implementing efficient workflows, improving data accuracy.
- Reduced data discrepancies by maintaining accurate and timely records.
- Empowered team members by strategically delegating responsibilities aligned with strengths, increasing engagement.
- Fostered teamwork and open communication, enhancing collaboration and morale.
Dynamics Business Analyst (Contract)
Caterpillar
Londonderry
04.2023 - 07.2023
- Resolved disputes promptly, ensuring high service quality and customer satisfaction.
- Developed documentation that supported training initiatives and improved understanding of new systems.
- Participated in team meetings to share insights and address challenges collaboratively.
Microsoft Dynamics 365 Functional Consultant
Avanade
04.2021 - 11.2022
- Assessed business requirements and identified software needs through client engagement.
- Performed gap analyses to identify enhancement areas, leading to increased user satisfaction.
- Enhanced system stability through thorough testing and validation of software updates prior to deployment.
- Defined methodologies and procedures aligned with project specifications.
- Led process improvement initiatives by analyzing operations, identifying inefficiencies, and recommending solutions.
Salesforce Business Analyst (Contract)
Progress Software
09.2020 - 04.2021
- Facilitated Salesforce integrations with critical business systems, improving access to customer insights.
- Developed custom reports and dashboards, providing actionable insights to support executive decision-making.
- Championed change management best practices, ensuring minimal disruption during system updates.
Salesforce Administrator (Contract)
Center for Disease Control Foundation (CDC)
07.2020 - 09.2020
- Optimized workflows and automated processes, increasing efficiency of Salesforce system and reducing response times.
- Streamlined data management practices, enhancing overall system performance and data accuracy.
- Resolved technical issues to support Salesforce users across the organization, improving user satisfaction and system reliability.
Salesforce Operation Analyst (Contract)
Pilera Software
02.2019 - 07.2020
- Analyzed operational data to identify process improvements and enhance efficiency.
- Managed multiple projects simultaneously, ensuring completion within budget and deadlines.
- Collaborated with teams to develop and implement effective workflows and procedures.
- Resolved customer issues promptly and implemented prevention measures to enhance satisfaction.
- Assisted in preparing reports to support decision-making for management initiatives.
B2B/E-Commerce Specialist
Connection
04.2014 - 11.2018
- Engaged e-commerce customers with prompt, courteous service to foster positive shopping experiences.
- Sold company products, services, and promotions to improve customer satisfaction.
- Maintained in-depth knowledge of product offerings and promotional activities to assist customers effectively.
Skills
- Application troubleshooting
- Data analysis
- Software documentation
- Customer relationship management
- Workflow optimization
- Process improvement
- Quality assurance
- Technical support
Certification
- Microsoft Dynamics 365 Fundamentals (CRM)
- Microsoft Dynamics 365 Power BI
- Microsoft Dynamics 365 Fundamentals (ERP)
Timeline
IT Application Support Specialist
Cornerstone Building Brands
12.2024 - 03.2026
Lead ERP Master Data Specialist
Cambridge Isotope Laboratories Inc.
05.2024 - 09.2024
Dynamics Business Analyst (Contract)
Caterpillar
04.2023 - 07.2023
Microsoft Dynamics 365 Functional Consultant
Avanade
04.2021 - 11.2022
Salesforce Business Analyst (Contract)
Progress Software
09.2020 - 04.2021
Salesforce Administrator (Contract)
Center for Disease Control Foundation (CDC)
07.2020 - 09.2020
Salesforce Operation Analyst (Contract)
Pilera Software
02.2019 - 07.2020
B2B/E-Commerce Specialist
Connection
04.2014 - 11.2018