Danielle Gemberling
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and related options.
Overview
11
11
years of professional experience
Work History
Assistant Manager /Baker
Crushcakes
01.2023 - Current
- Take accurate and detailed cupcake and cake orders
- Help run the daily operations and make things go smoothly
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Baker
Scout Coffee Company
07.2018 - 11.2019
- Followed recipes accurately to produce precise batter/ dough/ mixes for daily production and special orders
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Operated commercial kitchen equipment and tools.
Kitchen Supervisor
Sisters Brewery
09.2018 - 04.2019
- Managed a team of kitchen workers preparing and serving meals
- Monitored food preparation, production, and plating
- Worked with and motivated staff to achieve good customer service in a fast-paced environment
Brewer
Bang The Drum Brewery
06.2017 - 09.2018
- Brewed batches from start to finish using developed and adjusted recipes
- Accurately measured ingredients including grain, hops, water, and yeast during the brewing process
- Checked and logged specific gravity, pH, and temperatures daily
Bakery Assistant
Splash Cafe
05.2016 - 06.2017
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Maintained a clean and organized kitchen to maximize efficiency and food safety.
General Manager
Kravabowl
03.2015 - 05.2016
- Dealt with all money aspects like payroll, and the daily regulation of the till and bank transactions
- Responsible for all employee operations like scheduling, employee training, and font-of-house staff supervision
- Conducted a regular inventory of food, beverages, dry goods, and other materials.
Shift leader/Server
SLO Donut Company, Obispo
10.2012 - 07.2014
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assisted in hiring employees.
Education
Bachelor of Science - Kinesiology
California Polytechnic State University
06.2014
Skills
- Customer Service and Satisfaction
- Courteous Phone Demeanor
- High-Volume Dining
- Effective Communication
- Adaptability
- Dependable
- Empathetic
Timeline
Assistant Manager /Baker
Crushcakes
01.2023 - Current
Kitchen Supervisor
Sisters Brewery
09.2018 - 04.2019
Baker
Scout Coffee Company
07.2018 - 11.2019
Brewer
Bang The Drum Brewery
06.2017 - 09.2018
Bakery Assistant
Splash Cafe
05.2016 - 06.2017
General Manager
Kravabowl
03.2015 - 05.2016
Shift leader/Server
SLO Donut Company, Obispo
10.2012 - 07.2014
Bachelor of Science - Kinesiology
California Polytechnic State University