DANIELLE GIACCHETTI
San Francisco,CA
Summary
Dynamic Resident Manager with over 9 years of experience managing residential properties. Strong interpersonal and intercultural communication capabilities, leadership, and organization skills. Adept at handling daily operations, tenant relations, and maintenance coordination. Demonstrated ability to ensure compliance with housing regulations, enhance resident satisfaction, and streamline operations.
Overview
21
21
years of professional experience
Work History
Resident Manager
Mehan Properties
06.2019 - Current
- Manage property portfolios for 70+ tenants.
- Oversee daily operations, tenant relations, maintenance coordination, and budget management.
- Maintain HVAC, electrical, and plumbing systems to ensure compliance with housing regulations.
- Supervise monthly rent collection and delinquency resolution.
- Review and approve tenant applications, organize lease signings, and conduct viewings at 2345 Filbert St. in addition to 10+ other buildings owned by Mehan Properties.
Bartender
1015 Folsom Night Club
04.2019 - Current
- Serve cocktails in a high-volume music venue with an emphasis on speed, customer service, and safety.
- Assist in training new bar staff employees.
- Prepare and host tastings for corporate events.
Middle East Regional Consultant
The Center for Global Policy
01.2016 - 01.2019
- Conducted research for publications on issues related to politics and US diplomatic and military policy in the Middle East.
- Reviewed and edited information to ensure high quality reporting.
- Developed comprehensive reports analyzing international policy impacts on regional stability.
Manager/Bartender
Rock&Roll Hotel Music Venue
01.2015 - 01.2018
- Manager on duty from 2015 to 2018 (relocated to San Francisco in 2013, returned to DC in 2014).
- Facilitated roof deck bar opening in 2012.
- Oversaw bar and venue operations including bar staff, bands and security.
- Completed band payouts and employee compensation.
- Trained and mentored bartending staff on mixology techniques and customer service standards.
Program Manager and Analyst
The Syria Institute
01.2014 - 01.2016
- Co-launched The Syria Institute, an independent, non-profit, research institution that sought to fill the gaps in understanding around the crisis in Syria to advance more informed policy decisions.
- Conducted research projects and publications, took the lead or provided support for a variety of development, communications, and administrative activities.
- Produced data that brought the UN under scrutiny for vastly inaccurate reporting of people under siege in Syria.
- Presented findings to the US State Department, various entities in the UN, the International Syria Support Group (ISSG) and others.
Research Associate
AmidEast
01.2011 - 01.2012
- Under AmidEast, composed a research paper addressing the ineffectiveness of a policy passed in 2004, known as the Moudawana, which pledged to elevate the rights of women in Morocco, but failed to decrease rates of domestic abuse in Rabat.
- Arranged meetings with NGOs, international organizations, and other relevant groups to gather and analyze data.
- Analyzed qualitative and quantitative data to derive insights.
Casework Assistant
International Refugee Committee
01.2010 - 01.2011
- Facilitated initial refugee resettlement activities and intake processes.
- Coordinated communication between clients and service providers, enhancing access to resources and services.
- Identified key issues regarding employment, social services, and health care for referral to appropriate staff.
Public Relations Director and Programs Officer
Media Women Forum
01.2010 - 01.2011
- Oversaw budget management and fundraising, cultivated donors to fund various initiatives, researched Yemeni policies and politics, and participated in monthly conferences.
- Drafted proposals for projects, including 'the Hours Issues,' created through the MWF Radio Production Unit.
- Developed and implemented comprehensive public relations strategies to enhance organizational visibility.
Zeytun Exchange Program Officer
Yemen College of Middle Eastern Studies (YCMES)
01.2009 - 01.2010
- Coordinated and supervised an exchange program between Yemeni and Dutch college students focusing on the political and cultural identities of Yemen and the Netherlands.
- Interviewed and chose Yemeni applicants, oversaw budget management, and organized all activities within Yemen.
Student Affairs Coordinator
Yemen College of Middle Eastern Studies (YCMES)
01.2009 - 01.2010
- Implemented events and field trips to emphasize Yemeni culture while managing the needs of the international students.
- Acted as liaison between the Yemen Arabic Language Institute and YCMES to integrate students by developing educational and cultural exchange programs.
Research Intern
Israel/Palestine Center for Research and Information
01.2008 - 01.2009
- Participated in a group that edited and finalized survey questions for Israeli settlers and Palestinian refugees in an effort to decipher the views and priorities of each on the future of the Israeli Palestinian conflict.
- Conducted interviews with Palestinian refugees then recorded and transcribed their statements.
Research/Public Relations Intern
Palestinian Human Rights Monitoring GP
01.2008 - 01.2009
- Assisted in drafting press releases and media advisories to promote organizational initiatives.
- Conducted research on human rights issues to support public awareness campaigns.
- Coordinated the PHRMG volunteer program.
- Edited and drafted proposals related to human rights violations committed by Israel, the Palestinian Authority and Hamas.
Community Facilitator (CF)
Casa Italiana, Santa Clara University
01.2005 - 01.2008
- Created a sense of community by directing Residential Learning Community (RLC) events.
- Maintained dorm safety through nightly rounds, student engagement, and acted as a student resource.
- Trainings included topics such as cultural awareness, management, communication, gender sensitivity, and emergency preparedness.
- Mediated matters surrounding mental health, drug addiction, violence, and gender identity.
Education
Master of Arts - International Affairs
American University, School of International Service
Washington, DC01.2013
Bachelor of Science - Political Science
Santa Clara University
Santa Clara, California01.2008
Bachelor of Science - Psychology
Santa Clara University
Santa Clara, California01.2008
Skills
- Conflict Resolution & Negotiation
- Problem Solving
- Interpersonal Skills
- Vendor coordination
Languages
English
Native or Bilingual
Arabic
Limited Working
French
Professional Working
Vietnamese
Elementary
Timeline
Resident Manager
Mehan Properties
06.2019 - Current
Bartender
1015 Folsom Night Club
04.2019 - Current
Middle East Regional Consultant
The Center for Global Policy
01.2016 - 01.2019
Manager/Bartender
Rock&Roll Hotel Music Venue
01.2015 - 01.2018
Program Manager and Analyst
The Syria Institute
01.2014 - 01.2016
Research Associate
AmidEast
01.2011 - 01.2012
Casework Assistant
International Refugee Committee
01.2010 - 01.2011
Public Relations Director and Programs Officer
Media Women Forum
01.2010 - 01.2011
Zeytun Exchange Program Officer
Yemen College of Middle Eastern Studies (YCMES)
01.2009 - 01.2010
Student Affairs Coordinator
Yemen College of Middle Eastern Studies (YCMES)
01.2009 - 01.2010
Research Intern
Israel/Palestine Center for Research and Information
01.2008 - 01.2009
Research/Public Relations Intern
Palestinian Human Rights Monitoring GP
01.2008 - 01.2009
Community Facilitator (CF)
Casa Italiana, Santa Clara University
01.2005 - 01.2008
Bachelor of Science - Political Science
Santa Clara University
Bachelor of Science - Psychology
Santa Clara University
Master of Arts - International Affairs
American University, School of International Service