Danielle Gibbs

• Evaluate customer data to identify and prevent fraudulent activities.
• Contact customers directly to notify of fraudulent activity and minimize impacts.
• Review accounts and individual transactions which appear suspicious to uncover possible fraudulent activity.
• Coach and train staff on fraud prevention techniques to increase awareness and reduce risk.
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Answer incoming calls while building rapport with customers
• Effectively balancing risks to insure the privacy and safety of customers accounts
• Market and help provide more efficient ways for customers to bank digitally
• Navigate and service both retail and direct accounts
• Mentor incoming associates to provide them with the proper assistance to excel in their role

• Establishing hospitality and preparing guest for a wonderful dining experience by making them feel welcome at the door
• Seating guest promptly while also inviting amicable conversation
• Informing the guest of exceptional selections on the menu
• Managing restaurant waiting and reservation list while also arranging To Go orders placed by guests
• Always genuinely thanking guest as they exit and inviting them to return.

• Optimize sales opportunities on each call by soliciting balance transfers from competitors
• Solicited cash deposits into checking accounts and offer additional card products and services
• Utilized relationship building and problem solving skills to determine the best product for customers.

• Surpassed sales goals by providing excellent customer service and product knowledge
• Obtained and received merchandise, totaled bills, accepted payments and checked out customers
• Set up advertising displays and arranged promotion visuals according to company specifications
• Increased sales through the practice of up-selling or suggestive selling
• Created a following of clients that specifically requested services at each store visit.