Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Danielle Gibson

Dayton,OH

Summary

Accomplished payroll specialist and customer service professional with over six years of experience in payroll management, financial services, and customer support. Skilled in payroll processing for large organizations, team leadership, and fostering client satisfaction. Proficient in ADP, Workday, Salesforce, AS400, and Epic, with a strong ability to optimize processes and ensure compliance with federal and state regulations. Currently pursuing a Bachelor’s degree in Accounting and Finance to further enhance expertise in financial analysis and reporting.

Overview

8
8
years of professional experience

Work History

Payroll Specialist

STG Logistics
Remote
01.2018 - 06.2024
  • Managed payroll operations for 4,800 employees across multiple departments, ensuring accuracy and compliance with payroll regulations.
  • Utilized ADP and Workday to streamline payroll processes, reducing errors by 20%, and cutting processing times by 15%.
  • Collaborated with HR and finance teams to handle tax filings, benefits administration, and direct deposit enrollments.
  • Trained team members on payroll software and procedures, leading to a 25% improvement in departmental efficiency.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
  • Created payroll-related reports for pension plans, insurance, and other benefits.

Customer Service Representative

5/3 Bank
Remote
02.2016 - 05.2022
  • Provided exceptional customer support, achieving a 97% first-call resolution rate, and a 95% customer satisfaction score.
  • Utilized Salesforce to document customer interactions and generate detailed reports for management.
  • Resolved escalated issues promptly, increasing customer retention and loyalty by 15%.
  • Trained and mentored new hires, improving onboarding success rates, and team collaboration.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Excelled in exceeding daily credit card application goals.
  • Took special orders in person and over telephone, generating additional revenue every month.

Work Director

Wells Fargo
Chicago, IL
01.2017 - 12.2020
  • Supervised a team of 1500 employees, ensuring daily operations were completed accurately and on time.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress of projects and identified potential risks or issues.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Streamlined workflows using AS400 and Salesforce, reducing processing times by 20%.
  • Conducted team performance reviews, resulting in a 15% increase in productivity and employee satisfaction.
  • Supported management in developing strategies to meet and exceed department KPIs.

Education

BBA - Accounting

Strayer University
Greenville, SC
12-2025

High School Diploma -

North Central College
Naperville, IL
05-2013

Skills

  • Payroll processing and benefits administration (ADP, Workday)
  • Customer Relationship Management (Salesforce, Epic)
  • Financial analysis and loan servicing
  • Data Management (AS/400)
  • Team leadership and training
  • Regulatory Compliance (FLSA, tax laws)
  • Workflow optimization and process improvements
  • Conflict Resolution and Problem Solving
  • I-9 documentation
  • Garnishment processing
  • Data imports
  • New employee processing

Accomplishments

  • National Honors Society, 2025
  • President’s List, 2024
  • Dean’s/Honor Roll, 2024

References

References available upon request.

Timeline

Payroll Specialist

STG Logistics
01.2018 - 06.2024

Work Director

Wells Fargo
01.2017 - 12.2020

Customer Service Representative

5/3 Bank
02.2016 - 05.2022

BBA - Accounting

Strayer University

High School Diploma -

North Central College

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Danielle Gibson