Danielle Gilbert
Frederick,MD
Summary
Detail-oriented marketing professional with 12 years of relevant experience and specific expertise in Veterinary Medicine, and 3 years of corporate marketing experience.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company growth and ongoing success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Superb communication skills with talent in developing innovative public relations and marketing strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Veterinary Relations Representative
Bluepearl Emergency Pet Hospital
01.2022 - Current
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Developed innovative marketing and PR strategies.
- Produced and distributed internal and external communications.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Managed internal, external and crisis communications.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Designed and implemented strategic business plan objectives.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Established working relationships with clients by organizing various events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Brainstormed and implemented creative event concepts and themes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Reviewed event bills to confirm accuracy and approve payment.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Hospital Coordinator
BluePearl Veterinary Hospital
04.2021 - 01.2022
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assisted with administrators to train client service staff, providing direct supervision, ongoing staff development and continuing education to employ.
- Communicated with clients, ensuring that medical information was kept private and updated accordingly.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Emergency Veterinary Technician
Blue Pearl Specialty And Emergency Pet Hospital
06.2018 - Current
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Comforted clients when pets were sick or dying and provided listening ear.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using Cornerstone Software.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Cared for animals pre-surgery, including administering anesthetics.
- Monitored up to 2-5 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Processed financial transactions for clients.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Increased customer satisfaction by resolving medication, financial, and recommended care issues.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Supervised new employees and developing staff to promote adherence to established patient care standards and practices.
Emergency Veterinary Technician
Veterinary Referral Associates
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- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Processed new patients and updated client records with key information using paper records and
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Cared for animals pre-surgery, including administering anesthetics.
- Monitored up to 5 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Processed financial transactions for clients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Worked with difficult customers to understand needs and provide excellent service.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
Client Service Representative
Best Friend's Pet Care
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- Connected with clients through consultative sales strategies to understand and address requirements.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Described and explained details about boarding, play dates, and new client meet and greet options to inform customers and guide purchasing decisions.
- Managed master calendar, including efficiently scheduling and confirming boarding and play dates appointments for entire boarding facility.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Helped average of 40-50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues and completed records and daily requirements to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Social Sciences
University Of Maryland University College
OnlineAssociates of General Education - General Education
Montgomery College
Rockville, MD06.2012
Skills
- Flexible & Adaptable
- Supervision
- Computer skills
- Collaboration
- Microsoft Office
- Good listening skills
- Documentation and reporting
- Customer/Client relations
- Shorthand writing
- Professional demeanor
- Transcription and Dictation
- Multi-Line Telephone Systems
- Conflict Resolution
- Memorization and Recall
- Performance improvement
- Time management
- Organization skills
- Strategic Planning
- Scheduling
- Verbal and written communication
- Technical Documentation
- Client Service
- Client Relationships
- Team oversight
- Coaching and mentoring
- Extensive personal and professional network
- Database Management
- Customer Experience
- Sales Strategies
- Project Management
- Microsoft Excel
- Microsoft Word
- Microsoft SharePoint
- Microsoft Outlook
- Adobe Systems Adobe Creative Cloud
- Train Employees
- Creative Solutions
- Strategic Vision
- Persuasive Communication
- Product Knowledge
- Persuasion Strategies
- Warm Calling
- Partnership Building
- Staff Training
- Customer Interaction
- Brand Advocacy
- Verbal and Written Communication
- Client Needs Assessment
- Customer Engagement
- Client Surveys
- Raising Funds
- Statistics
- CVENT
- Salesforce
- Power BI
Additional Information
Experienced and knowledgeable use of CVENT, Salesforce, Power BI, and Outlook software.
Strategic planning using consultation trends and revenue analysis.
Timeline
Veterinary Relations Representative
Bluepearl Emergency Pet Hospital
01.2022 - Current
Hospital Coordinator
BluePearl Veterinary Hospital
04.2021 - 01.2022
Emergency Veterinary Technician
Blue Pearl Specialty And Emergency Pet Hospital
06.2018 - Current
Emergency Veterinary Technician
Veterinary Referral Associates
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Client Service Representative
Best Friend's Pet Care
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No Degree - Social Sciences
University Of Maryland University College
Associates of General Education - General Education
Montgomery College
- Certified RECOVER, Blue Pearl - 2 years
Accomplishments
- Achieved event marketing and creation by meeting timelines and expectations with accuracy and efficiency.
- Used Microsoft Excel to develop event tracking spreadsheets.
- Grew venue bookings by launching aggressive print and digital marketing campaign.
- Planned over 4 successful events in 2023 after 4 years of company hold on event planning by building and maintaining strong relationships with our community partners and strong sponsorship relations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified RECOVER, Blue Pearl - 2 years
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
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