Summary
Work History
Education
Skills
Websites
Technology And Systems
Timeline
BusinessAnalyst
Danielle Giles

Danielle Giles

Brick

Summary

Senior Service Manager with over 15 years of experience in facilities management and service operations across multiple locations. Expertise in operational strategy, client relationship management, and financial oversight, leading to significant process improvements and service excellence. Recognized for effective cross-functional coordination and maintaining high standards under pressure. Accomplished Executive Assistant skilled in managing executive schedules, organizing projects, and delivering exceptional administrative support with professionalism and sound judgment.

Work History

Senior Service Manager

Sheer Service, LLC
12.2024 - Current
  • Oversaw service operations for national, multi-location client portfolios from intake to closeout.
  • Managed diverse scopes including electrical, HVAC, plumbing, refrigeration, and general maintenance projects.
  • Acted as escalation point for high-priority service issues and emergency responses.
  • Drove operational consistency through standardized scopes and thorough pricing reviews.
  • Collaborated with executive leadership to align service strategy with growth initiatives.
  • Monitored performance metrics, ensuring timely completion and billing accuracy.
  • Refined internal workflows and reporting tools to enhance scalability of service division.

Operations Analyst

Sheer Service, LLC
02.2021 - Current
  • Analyze service performance, vendor metrics, financial data, and operational trends to support decision-making.
  • Develop reports tracking work order volume, completion rates, aging, and cost control.
  • Identify inefficiencies and implement process improvements across service delivery and closeout workflows.
  • Support pricing strategies, margin analysis, and service optimization initiatives.

Executive Assistant to Vice President

Sheer Service, LLC
08.2020 - Current
  • Provide high-level executive support, managing calendars, communications, reporting, and operational follow-ups for Vice President.
  • Act as liaison between leadership, internal teams, vendors, and key clients to ensure alignment and execution of priorities.
  • Prepare operational summaries, business reviews, and performance documentation for internal and external stakeholders.
  • Support strategic initiatives, process improvements, and cross-department coordination.

Close Out Manager

Sheer Service, LLC
02.2021 - 05.2022
  • Oversaw full closeout process for completed work orders, ensuring documentation accuracy and billing compliance.
  • Reviewed technician reports, vendor invoices, photos, and completion details prior to client submission.
  • Resolved discrepancies between scope, labor, materials, and invoicing.
  • Reduced aging receivables through improved closeout timelines and follow-up procedures.

Account Manager

Sheer Service, LLC
08.2020 - 02.2021
  • Managed client accounts, coordinating maintenance and repair services across multiple locations.
  • Communicated directly with clients regarding service status, approvals, escalations, and follow-ups.
  • Dispatched service requests, scheduled technicians, and coordinated vendors.
  • Supported proposal creation, pricing reviews, and service execution.

Account Manager

Hagaman Property Development
Toms River
10.2019 - 08.2020
  • Managed maintenance operations for company-owned and managed properties.
  • Coordinated in-house technicians, schedules, routes, and documentation.
  • Handled billing, vendor payments, and QuickBooks reconciliation.
  • Oversaw leasing logistics, rent tracking, renewals, and expense management.
  • Sourced and managed local service providers for real estate and facilities needs.

Account Manager

Servicecom USA, Inc.
Wall / Manasquan
05.2017 - 10.2019
  • Managed 100+ active work orders daily, ensuring timely completion and accurate closeout.
  • Supervised and scheduled on-call CSRs and field teams.
  • Coordinated client meetings, escalations, and service reviews.
  • Negotiated with vendors and internal teams to resolve service and cost issues.
  • Prepared proposals, tracked KPIs, and generated operational reports.
  • Ordered materials through corporate suppliers and monitored delivery timelines.

Facilities Coordinator

Cornerstone Facility Solutions
Brick Township
07.2016 - 05.2017
  • Coordinated maintenance services for assigned accounts.
  • Entered and dispatched service requests and tracked job progress.
  • Managed certificates of insurance and vendor documentation.
  • Prepared proposals and followed up on scheduled and completed work.
  • Served as liaison between clients, vendors, and internal teams.

Communications Dispatcher

Brick Township Police Department
Brick Township
01.2017 - 03.2017
  • Handled emergency and non-emergency calls for police and fire departments.
  • Dispatched units and coordinated mutual aid across jurisdictions.
  • Maintained real-time communication with officers and emergency personnel.
  • Managed sensitive data entry, reporting, and database queries under pressure.

Projects Coordinator

Emcon Associates, Inc.
Brick Township
10.2013 - 07.2016
  • Supported project coordination for facilities and service operations.
  • Managed documentation, scheduling, and vendor communication.
  • Assisted with reporting, compliance tracking, and administrative oversight.

Education

Associate of Science (A.S.) -

Ocean County College
Toms River

Skills

  • Service operations management
  • Facilities oversight
  • Client relationship management
  • Vendor negotiation
  • Cross-functional support
  • Process improvement
  • Financial review and billing
  • Emergency management
  • Team leadership
  • Multi-site portfolio management
  • Team collaboration
  • Attention to detail
  • Time management
  • Effective communication
  • Proposal development
  • Crisis management
  • Employee engagement
  • Operations management
  • Customer satisfaction
  • Sales support
  • Service delivery management
  • Service level agreements
  • KPI monitoring
  • Maintenance planning
  • Productivity monitoring
  • Critical thinking
  • Vendor sourcing
  • Financial controls

Websites

Technology And Systems

 Microsoft Office | Google Office | Canva | Client CMS Platforms

Timeline

Senior Service Manager

Sheer Service, LLC
12.2024 - Current

Operations Analyst

Sheer Service, LLC
02.2021 - Current

Close Out Manager

Sheer Service, LLC
02.2021 - 05.2022

Executive Assistant to Vice President

Sheer Service, LLC
08.2020 - Current

Account Manager

Sheer Service, LLC
08.2020 - 02.2021

Account Manager

Hagaman Property Development
10.2019 - 08.2020

Account Manager

Servicecom USA, Inc.
05.2017 - 10.2019

Communications Dispatcher

Brick Township Police Department
01.2017 - 03.2017

Facilities Coordinator

Cornerstone Facility Solutions
07.2016 - 05.2017

Projects Coordinator

Emcon Associates, Inc.
10.2013 - 07.2016

Associate of Science (A.S.) -

Ocean County College

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Danielle Giles