Quickbooks
Danielle Gillam
Executive Assistant
South Vienna,OH
Summary
Executive Assistant with 16+ years experience supporting Business Owner and GM in finance, sales and accounting. Detail-oriented team player who challenges herself and others. Reliable, hard-working and compassionate. Good listener and multi-tasker. Open to learning new skills. Works well under pressure. Believes strategy and hard work is healthy and creates a positive environment.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Executive Assistant Manager
Gillam Lawncare & Landscaping, LLC
South Vienna, Ohio
04.2005 - 04.2022
- Responded to emails and other correspondences (including screened calls) to enhance processes.
- Organized and coordinated weekly meetings.
- Used advanced software to prepare documents and reports.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Facilitated onboarding for incoming office staff.
- Created expense reports, budgets and filing systems.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained primary relationship accountability for clients.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Completed bi-weekly payroll for up to 35 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks & Aspire software.
Outside Sales Account Executive
COX Media Group Ohio
Dayton, Ohio
08.1993 - 12.2005
- Established new accounts through cold calling and face-to-face visits to potential customers and executives in assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to build relationships and establish many loyal, diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential clients using business directories, leads from existing clients and other tools.
- Contributed ideas and offered constructive feedback at weekly, monthly and quarterly sales and training meetings.
- Maintained knowledge of sales and policies regarding payments, exchanges and security practices.
- Utilized in-depth understanding of strategic sales processes and team objectives to increase revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions with little supervision.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through friendly, effective communication and quick response.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Built and cultivated long-term relationships with over 100 clients.
- Managed portfolio of 150+ accounts and $1,200,000 in sales.
- Generated advertising brochures for vendor use.
- Coordinated with Graphic Design, Production department and vendors for timely delivery of advertisement.
Education
No Degree - Associate of Arts
University of Phoenix
Tempe, AZ 05.2001 -
High School Diploma -
Springfield North High School
Springfield, Ohio 08.1990 - 05.1992
No Degree - College Courses
Whitehall Yearling High School
Whitehall, OH 05.2001 -
Skills
Business writing
Accomplishments
Achieved local Landscaping "Best of the Best" award four years (2017-2020). Instrumental in company growth, $500,000 to $3,500,000. Implemented and maintained company website. Assisted in landscape projects, including estimating, design and installation. Developed new HR policies and kept up-to-date on safety training. Won multiple sales contests.
Affiliations
- Jaycees (former)
- International Association of Administrative Professionals (former)
Software
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Docs
Interests
Camping, Boating, Yoga, Cooking, Watching Football
Timeline
Executive Assistant Manager
Gillam Lawncare & Landscaping, LLC
04.2005 - 04.2022
No Degree - Associate of Arts
University of Phoenix
05.2001 -
No Degree - College Courses
Whitehall Yearling High School
05.2001 -
Outside Sales Account Executive
COX Media Group Ohio
08.1993 - 12.2005
High School Diploma -
Springfield North High School
08.1990 - 05.1992
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