Danielle Glasgow
Sarasota,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Economic Self Sufficiency Specialist
Department of Children and Families
11.2019 - Current
- Calculated and authorized monthly benefits for numerous daily cases, identifying service gaps.
- Navigated complex regulations governing public benefits programs to ensure compliance while advocating for clients'' best interests.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
Medical Receptionist/Assistant
Angsten Center for Pulmonary & Sleep Disorder
01.2010 - 11.2019
- Managed high volume of incoming calls by operating a multi-line phone system and relaying messages to staff members while maintaining a polite professional demeanor
- Created new patient charts with accuracy, filing, data entry, verifying insurance, and obtaining insurance authorization
- Performed billing and coding of patients' office visit and collected patient fees including cash, check and credit card payments
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
AA degree - undefined
State College of Florida, Manatee-Sarasota
Certificate - Medical Assisting
Manatee Technical Institute
High School Diploma - undefined
Southeast High
Skills
- Excellent Customer Service (20 years)
- Quality Assurance (20 years)
- Inventory Control (10 years)
- HIPAA (20 years)
- Medical Billing and Coding (10 years)
- Software: Word, Outlook, Quickbooks, Publisher, Excel, Windows, Powerpoint, SAVE, DAVID, DEO, Work number and Child Support program
- Medical Software : Aprima EMR, Medical Secretary, Glo EMR, Medware, Medical Manager, and Office Hours Professional
Timeline
Economic Self Sufficiency Specialist
Department of Children and Families
11.2019 - Current
Medical Receptionist/Assistant
Angsten Center for Pulmonary & Sleep Disorder
01.2010 - 11.2019
AA degree - undefined
State College of Florida, Manatee-Sarasota
Certificate - Medical Assisting
Manatee Technical Institute
High School Diploma - undefined
Southeast High
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